Part-Time Senior Support Navigator

Together Housing Group; Chesterfield; On-site; GBP 17,000 - 20,000; Part time

Benefits offered by this job

27 days holiday

Bank holidays

LGPS pension

Job summary

Together Housing Group in Chesterfield is seeking a part-time Support Officer to provide person-centred support to older people and vulnerable adults. You’ll help customers maintain independence, access services, and navigate housing options while prioritising wellbeing and safety.

The role involves collaboration with health and social care partners, managing support plans, and promoting inclusive community schemes.

Qualifications

• Experience in a customer-focused support environment.
• Experience supporting older people, vulnerable adults or disadvantaged individuals.
• Excellent communication and interpersonal skills.
• Caring, compassionate and person-centred approach.
• Understanding safeguarding and protecting vulnerable people.
• Ability to manage challenging situations calmly and empathetically.
• Strong organisational skills with the ability to manage a varied workload.
• The confidence to work independently whilst recognising when to seek advice and support.
• Experience working collaboratively with partner organisations and external agencies.

Responsibilities

• Deliver person-centred support tailored to each customer’s individual needs, goals and aspirations.
• Support older people, vulnerable adults and customers experiencing homelessness to maintain their independence and improve their wellbeing.
• Complete and regularly review support plans, risk assessments and outcome-focused support with customers.
• Provide practical and emotional support, including responding to crisis situations where required.
• Work closely with health professionals, social care teams, housing services and other partner agencies to coordinate support.
• Support customers to explore suitable housing options and prepare for moving into independent or more appropriate accommodation.
• Encourage customers to develop life skills, confidence and resilience to achieve positive long-term outcomes.
• Promote safeguarding, wellbeing and the safety of customers, identifying and responding appropriately to concerns.
• Facilitate activities, resident meetings and community engagement opportunities that encourage inclusion and reduce isolation.
• Help maintain safe, welcoming and well-managed schemes by supporting health and safety procedures, reporting repairs and monitoring communal areas.
• Maintain accurate records, support plans, case notes and monitoring information using internal systems.
• Respond professionally to customer enquiries, concerns and complaints, resolving issues wherever possible.

Skills

Customer-focused

Excellent communication

Empathy and care

Team collaboration

Job description

Together Housing Group in Chesterfield is seeking a part-time Support Officer to provide person-centred support to older people and vulnerable adults. You’ll help customers maintain independence, access services, and navigate housing options while prioritising wellbeing and safety.

The role involves collaboration with health and social care partners, managing support plans, and promoting inclusive community schemes.