Support Officer (Part-Time) - Chesterfield - 10am-3pm, Monday to Friday

Together Housing Group; Danesmoor; On-site; GBP 17,000 - 20,000; Part time

Benefits offered by this job

27 days holiday (rising to 32 with 5+)

LGPS pension

Job summary

Together Housing Group is seeking a part-time Support Officer to provide person-centred support to older people and vulnerable adults. This 25-hour-per-week role is based at Potters Place, Chesterfield (S40 2FA) and offers rewarding opportunities to help customers maintain independence, develop skills and access the right services.

You will coordinate with health and housing partners, support safeguarding, and promote wellbeing in a diverse community while ensuring professional, empathetic

Qualifications

• Experience in a customer-focused support environment.
• Experience supporting older people or vulnerable adults.
• Excellent communication and interpersonal skills.
• Caring, compassionate and person-centred approach to supporting others.
• Understanding safeguarding and protecting vulnerable people.
• Ability to manage challenging situations calmly and empathetically.
• Strong organisational skills and ability to manage a varied workload.
• Ability to work independently while seeking advice when needed.
• Experience collaborating with partner organisations and external agencies.

Responsibilities

• Deliver person-centred support tailored to each customer’s needs, goals and aspirations.
• Support older people, vulnerable adults and customers experiencing homelessness to maintain their independence and improve wellbeing.
• Complete and regularly review support plans, risk assessments and outcome-focused support with customers.
• Provide practical and emotional support, including crisis response when required.
• Coordinate with health professionals, social care teams, housing services and partner agencies to coordinate support.
• Help customers explore housing options and prepare for moving into independent or more appropriate accommodation.
• Encourage customers to develop life skills, confidence and resilience for long-term outcomes.
• Promote safeguarding, wellbeing and safety of customers.
• Facilitate activities, resident meetings and community engagement that reduce isolation.
• Maintain accurate records, support plans, case notes and monitoring information using internal systems.
• Respond professionally to customer enquiries, concerns and complaints.

Skills

Customer-focused support

Older people support

Communication skills

Person-centred approach

Safeguarding understanding

Calm handling of crises

Organisational skills

Independent working

Partner collaboration

Job description

We have an exciting opportunity for a Support Officer (Part-time) to join our team, providing person-centred support to older people, vulnerable adults. This is a rewarding role where no two days are the same. You'll work closely with customers to help them maintain their independence, build confidence and develop the skills they need to live independently. Whether you’re supporting someone to access the right services, helping them prepare for a move into more suitable accommodation or simply being there during a difficult time, you’ll play a vital role in improving lives and creating positive outcomes. Working alongside a wide range of partner organisations and community services, you’ll help ensure customers receive the practical and emotional support they need, whilst promoting wellbeing, independence and safer living. You’ll also help create welcoming, supportive environments where customers feel valued, respected and empowered to achieve their goals. If you’re passionate about supporting people and want a career where you can genuinely make a difference every day, we’d love to hear from you.

Together Housing Group

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion

As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link – Equality and diversity – Together Housing Group.

Please note: This is a part-time position, working 25 hours per week, Monday to Friday from 10:00am – 3:00pm. The role is based at Potters Place, Chesterfield, S40 2FA.

Key Responsibilities

• Deliver person-centred support tailored to each customer’s individual needs, goals and aspirations.
• Support older people, vulnerable adults and customers experiencing homelessness to maintain their independence and improve their wellbeing.
• Complete and regularly review support plans, risk assessments and outcome-focused support with customers.
• Provide practical and emotional support, including responding to crisis situations where required.
• Work closely with health professionals, social care teams, housing services and other partner agencies to coordinate support.
• Support customers to explore suitable housing options and prepare for moving into independent or more appropriate accommodation.
• Encourage customers to develop life skills, confidence and resilience to achieve positive long-term outcomes.
• Promote safeguarding, wellbeing and the safety of customers, identifying and responding appropriately to concerns.
• Facilitate activities, resident meetings and community engagement opportunities that encourage inclusion and reduce isolation.
• Help maintain safe, welcoming and well-managed schemes by supporting health and safety procedures, reporting repairs and monitoring communal areas.
• Maintain accurate records, support plans, case notes and monitoring information using internal systems.
• Respond professionally to customer enquiries, concerns and complaints, resolving issues wherever possible.

We Are Looking for Someone Who Has

• Experience working in a customer-focused support environment.
• Experience supporting older people, vulnerable adults or disadvantaged individuals.
• Excellent communication and interpersonal skills, with the ability to build positive and trusting relationships.
• A caring, compassionate and person-centred approach to supporting others.
• An understanding of safeguarding and the importance of protecting vulnerable people.
• The ability to manage challenging situations calmly, professionally and with empathy.
• Strong organisational skills and the ability to manage a varied workload effectively.
• The confidence to work independently whilst recognising when to seek advice and support.
• Experience working collaboratively with partner organisations and external agencies.

In return, we are offering the successful candidate

• Starting salary: £18,587 per annum, based on 25 hours per week.
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays.
• Attractive pension schemes – Local Government Pension Scheme (LGPS).