Support Officer (Part-Time) - Chesterfield | 10am-3pm, Monday to Friday

Together Housing Group; Chesterfield; Sur place; GBP 17 000 - 20 000; Temps partiel

Avantages offerts par ce poste

LGPS pension

27 days holiday + bank holidays

Enhanced DBS disclosure

Employee benefits

Résumé du poste

Together Housing Group in Chesterfield is seeking a part-time Support Officer to provide person-centred help to older people and vulnerable adults, enabling independence and wellbeing.

You will work 25 hours per week, 10:00am–3:00pm, Monday to Friday at Potters Place, with duties including supporting access to services, maintaining support plans, coordinating with partner organisations, and safeguarding residents.

Qualifications

• Experience working in a customer-focused support environment.
• Experience supporting older people, vulnerable adults or disadvantaged individuals.
• Excellent communication and interpersonal skills.
• A caring, compassionate and person-centred approach to supporting others.
• An understanding of safeguarding and the importance of protecting vulnerable people.
• The ability to manage challenging situations calmly, professionally and with empathy.
• Strong organisational skills and the ability to manage a varied workload effectively.
• The confidence to work independently whilst recognising when to seek advice and support.
• Experience working collaboratively with partner organisations and external agencies.

Responsabilités

• Deliver person-centred support tailored to each customer's needs, goals and aspirations.
• Support older people, vulnerable adults and customers experiencing homelessness to maintain independence and wellbeing.
• Complete and regularly review support plans, risk assessments and outcome-focused support with customers.
• Provide practical and emotional support, including responding to crisis situations where required.
• Coordinate with health professionals, social care teams, housing services and partner agencies.
• Assist customers to explore housing options and move into suitable accommodation.
• Encourage customers to develop life skills, confidence and resilience.
• Promote safeguarding, wellbeing and safety of customers, responding to concerns.
• Facilitate activities, resident meetings and community engagement to reduce isolation.
• Maintain records, support plans, case notes and monitoring information in internal systems.
• Respond professionally to enquiries, concerns and complaints and resolve issues where possible.

Connaissances

Customer service

Communication

Safeguarding

Empathy

Organisational skills

Description du poste

We have an exciting opportunity for a Support Officer (Part-time) to join our team, providing person-centred support to older people, vulnerable adults.

This is a rewarding role where no two days are the same. You'll work closely with customers to help them maintain their independence, build confidence and develop the skills they need to live independently. Whether you're supporting someone to access the right services, helping them prepare for a move into more suitable accommodation or simply being there during a difficult time, you'll play a vital role in improving lives and creating positive outcomes.

Working alongside a wide range of partner organisations and community services, you'll help ensure customers receive the practical and emotional support they need, whilst promoting wellbeing, independence and safer living. You'll also help create welcoming, supportive environments where customers feel valued, respected and empowered to achieve their goals. If you're passionate about supporting people and want a career where you can genuinely make a difference every day, we'd love to hear from you.

Together Housing Group:We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Please note: This is a part-time position, working 25 hours per week, Monday to Friday from 10:00am - 3:00pm. The role is based at Potters Place, Chesterfield, S40 2FA.

Outline of Key Responsibilities...

• Deliver person-centred support tailored to each customer's individual needs, goals and aspirations.
• Support older people, vulnerable adults and customers experiencing homelessness to maintain their independence and improve their wellbeing.
• Complete and regularly review support plans, risk assessments and outcome-focused support with customers.
• Provide practical and emotional support, including responding to crisis situations where required.
• Work closely with health professionals, social care teams, housing services and other partner agencies to coordinate support.
• Support customers to explore suitable housing options and prepare for moving into independent or more appropriate accommodation.
• Encourage customers to develop life skills, confidence and resilience to achieve positive long-term outcomes.
• Promote safeguarding, wellbeing and the safety of customers, identifying and responding appropriately to concerns.
• Facilitate activities, resident meetings and community engagement opportunities that encourage inclusion and reduce isolation.
• Help maintain safe, welcoming and well-managed schemes by supporting health and safety procedures, reporting repairs and monitoring communal areas.
• Maintain accurate records, support plans, case notes and monitoring information using internal systems.
• Respond professionally to customer enquiries, concerns and complaints, resolving issues wherever possible.

We Are Looking for Someone Who Has...

• Experience working in a customer-focused support environment.
• Experience supporting older people, vulnerable adults or disadvantaged individuals.
• Excellent communication and interpersonal skills, with the ability to build positive and trusting relationships.
• A caring, compassionate and person-centred approach to supporting others.
• An understanding of safeguarding and the importance of protecting vulnerable people.
• The ability to manage challenging situations calmly, professionally and with empathy.
• Strong organisational skills and the ability to manage a varied workload effectively.
• The confidence to work independently whilst recognising when to seek advice and support.
• Experience working collaboratively with partner organisations and external agencies.

In return, we are offering the successful candidate in the Support Officer role...

• Starting salary: £18,587 per annum, based on 25 hours per week.
• 27 days holiday(rising to 32 over 5 years' service) + bank holidays
• Please note: This is a part-time position, working 25 hours per week, Monday to Friday from 10:00am - 3:00pm. The role is based at Potters Place, Chesterfield, S40 2FA.
• Attractive pension schemes - Local Government Pension Scheme (LGPS)
• To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.