Part-Time SENDIASS Triage & Information Officer (Remote)

Wiltshire Career Site; England; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Annual leave 25 days pro-rata

Pension contributions up to 6%

Training & development

Travel reimbursement

Job summary

Family Action in Wiltshire is seeking a part-time Triage and Information Officer to provide a high quality first point of contact for parents, children, young people, carers and professionals, offering confidential, impartial guidance on SEND rights and related legislation.

The role involves initial triage decisions, signposting to services, and managing external information channels (email, voicemail, websites, social media). Training to Level 1 IPSEA is provided within 3 months.

Qualifications

• Provide a high quality first point of contact for parents, children, young people, carers and professionals.
• Make initial triage decisions on urgency or relevance for further input.
• Signpost to other services as appropriate with guidance from Project Manager.

Responsibilities

• Act as a helpful, clear, and efficient first point of contact via telephone, email, text, social media, websites, and in person.
• Signpost appropriately and provide up-to-date information and guidance.
• Oversee external information channels and create content in line with guidance.
• Undertake Level 1 IPSEA training within 3 months of starting.

Skills

Communication skills

Impartial advice

Information triage

Social media management

Education

IPSEA Level 1 Legal Training

Tools

Email

Social media platforms

Job description

Family Action in Wiltshire is seeking a part-time Triage and Information Officer to provide a high quality first point of contact for parents, children, young people, carers and professionals, offering confidential, impartial guidance on SEND rights and related legislation.

The role involves initial triage decisions, signposting to services, and managing external information channels (email, voicemail, websites, social media). Training to Level 1 IPSEA is provided within 3 months.