Security Officer

Mitie Group plc.; Tipton; On-site; GBP 31,905,000 - 43,167,000; Full time

Benefits offered by this job

Annual leave entitlement

Pension and Life assurance schemes

Free uniform supplied

SIA re-licencing programme

Employee benefits access

Job summary

Mitie Group plc. is seeking a Retail Security Officer for Asda Tipton to deliver outstanding customer service and maintain a safe shopping environment. The role involves patrolling, CCTV use, and liaising with store management to prevent crime.

Hours include mornings, evenings and weekends; the position emphasizes professional conduct, visible security presence, and collaboration with colleagues and customers to ensure safety.

Qualifications

• Experience of delivering Customer Service.
• Excellent communication skills in writing and speaking.
• Adaptable communication style for different people groups.
• Ability to work in a fast-moving services business.
• Good attention to detail.
• Previous security experience desirable but not essential.
• SIA licence desirable but not essential.

Responsibilities

• Deliver industry leading customer service in-store.
• Conduct patrols and deter violence and disorder.
• Utilise CCTV to reduce crime and stock loss.
• Liaise with store management and police where required.
• Record activity accurately on client and company documents.
• Follow site risk assessments to ensure safe operations.
• Maintain high personal and professional standards as a MITIE employee.
• Provide a visible security contact for colleagues and customers.

Skills

Customer service

Communication

Adaptability

Fast-paced

Technology

Attention to detail

Enthusiasm

SIA licence desirable

Job description

Retail Security Officer- Asda

Pay rate: £13.10 per hour

Hours: Mornings, evenings and weekends

Location: Asda Tipton

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers

Main Duties:

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential

What are the benefits for working for Mitie?

• Contracted hours
• Annual leave entitlement
• Pension and Life assurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Comprehensive training and development programme (apprenticeships available)