Part-Time Resident Experience Lead — Glasgow

Colby River Group; Glasgow; In loco; GBP 17.000 - 22.000; Part-time

Vantaggi offerti da questo lavoro

Employer matched pension scheme

Life Insurance

Generous annual leave entitlement

Cycle to Work scheme

Retail, leisure and lifestyle discount

Descrizione del lavoro

Colby River is seeking a part-time Resident Services Associate for our Granary Quay development in Glasgow. You will be the first contact for residents and guests, delivering a welcoming, safe and community-focused experience while supporting tenancy processes and daily operations.

The role involves customer service, leasing support and on-site building operations, with an emphasis on professionalism, accountability and continuous improvement.

Competenze

• Experience in a customer-facing role, ideally within property, hospitality or a similar environment.
• Excellent communication and interpersonal skills.
• A proactive, positive approach with the ability to handle challenging situations professionally.
• Strong organisational skills and attention to detail.

Mansioni

• Provide excellent customer service, responding to resident and visitor enquiries.
• Support resident engagement, events and community activities.
• Assist with property viewings, move-ins, inspections and tenancy administration.
• Manage resident communications, parcel deliveries and amenity bookings.
• Coordinate maintenance requests and liaise with relevant teams to ensure timely resolution.
• Carry out building inspections and support health, safety and security procedures.
• Maintain accurate records and support the smooth day-to-day running of the development.

Conoscenze

Customer service

Communication

Organisational skills

Microsoft Office

Teamwork

Strumenti

Property management software

Descrizione del lavoro

Colby River is seeking a part-time Resident Services Associate for our Granary Quay development in Glasgow. You will be the first contact for residents and guests, delivering a welcoming, safe and community-focused experience while supporting tenancy processes and daily operations.

The role involves customer service, leasing support and on-site building operations, with an emphasis on professionalism, accountability and continuous improvement.