Weekend On-Site Resident Services Specialist

Dandara; Leeds; In loco; GBP 12.000 - 18.000; Part-time

Vantaggi offerti da questo lavoro

Pension scheme

Life Insurance

Annual leave with option to buy more

Cycle to Work scheme

Discounts

Descrizione del lavoro

Colby River in the UK is seeking a Weekend Resident Services Associate to join the on-site team. You will be the first point of contact for residents and guests, delivering friendly service and coordinating leasing and building operations.

The role blends customer service, leasing support and day-to-day building duties, including safety, maintenance and admin tasks, with a focus on creating a welcoming, safe community.

Competenze

• Previous experience in customer-facing role, ideally within property, hospitality, or a similar environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple tasks.
• Ability to remain calm and professional when handling complaints or challenging situations.

Mansioni

• Deliver a consistently high standard of customer service to residents and guests.
• Act as a first point of contact for all resident enquiries, resolving or escalating as appropriate.
• Proactively gather and respond to resident feedback, actioning requests where possible.
• Manage incoming and outgoing post and parcels.
• Coordinate bookings and ensure presentation of resident amenity spaces.
• Handle noise complaints and elevate where necessary.
• Support the creation of a strong community through resident engagement, events, and communication initiatives.
• Assist with resident communications, including social media and resident portals.
• Support and deliver resident events, open days, and third‑party service offerings.
• Review customer feedback and surveys, identifying opportunities for continuous improvement.

Conoscenze

Customer service

Communication

Organisational skills

Microsoft Office

Formazione

ARLA/IRPM qualification

Strumenti

Booking platforms

Descrizione del lavoro

Colby River in the UK is seeking a Weekend Resident Services Associate to join the on-site team. You will be the first point of contact for residents and guests, delivering friendly service and coordinating leasing and building operations.

The role blends customer service, leasing support and day-to-day building duties, including safety, maintenance and admin tasks, with a focus on creating a welcoming, safe community.