Resident Services Associate

Colby River; Glasgow; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Employer matched pension scheme

Life Insurance

Generous annual leave entitlement

Cycle to Work scheme

Retail, leisure and lifestyle discount

Job summary

Colby River is seeking a part-time Resident Services Associate for our Granary Quay development in Glasgow. You will be the first contact for residents and guests, delivering a welcoming, safe and community-focused experience while supporting tenancy processes and daily operations.

The role involves customer service, leasing support and on-site building operations, with an emphasis on professionalism, accountability and continuous improvement.

Qualifications

• Experience in a customer-facing role, ideally within property, hospitality or a similar environment.
• Excellent communication and interpersonal skills.
• A proactive, positive approach with the ability to handle challenging situations professionally.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide excellent customer service, responding to resident and visitor enquiries.
• Support resident engagement, events and community activities.
• Assist with property viewings, move-ins, inspections and tenancy administration.
• Manage resident communications, parcel deliveries and amenity bookings.
• Coordinate maintenance requests and liaise with relevant teams to ensure timely resolution.
• Carry out building inspections and support health, safety and security procedures.
• Maintain accurate records and support the smooth day-to-day running of the development.

Skills

Customer service

Communication

Organisational skills

Microsoft Office

Teamwork

Tools

Property management software

Job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join our team at Granary Quay, Glasgow, as a part-time Resident Services Associate, forming part of the on-site Resident Services Team. This role is central to delivering an exceptional resident experience and will act as one of the first points of contact for residents and their guests.

You will play a key role in creating a welcoming, safe, and community-focused environment, supporting residents throughout their tenancy journey while ensuring high standards of customer service, operational efficiency, and compliance. This is a varied, hands-on role that combines customer service, leasing support, and day-to-day building operations.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement

Working Pattern

• Weekday shifts: 7:30am–4:30pm or 10:30am–7:30pm, on a rota basis
• Weekend shifts: 8am–5pm
• 24 hours per week
• Saturday to Monday

What you will do

• Provide excellent customer service, responding to resident and visitor enquiries.
• Support resident engagement, events and community activities.
• Assist with property viewings, move-ins, inspections and tenancy administration.
• Manage resident communications, parcel deliveries and amenity bookings.
• Coordinate maintenance requests and liaise with relevant teams to ensure timely resolution.
• Carry out building inspections and support health, safety and security procedures.
• Maintain accurate records and support the smooth day-to-day running of the development.

What you will have

We're looking for someone who is approachable, organised and passionate about delivering great customer service.

• Previous experience in a customer-facing role, ideally within property, hospitality or a similar environment.
• Excellent communication and interpersonal skills.
• A proactive, positive approach with the ability to handle challenging situations professionally.
• Strong organisational skills and attention to detail.
• Comfortable using Microsoft Office and other computer systems.
• Previous property management or residential lettings experience would be advantageous, but isn't essential.

What We Offer

• Employer matched pension scheme
• Life Insurance
• Generous annual leave entitlement, with the option to buy more
• Cycle to Work scheme
• Retail, leisure and lifestyle discounts
• Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance — where your contribution, whether operational or strategic, plays a vital role in our continued growth.