Receptionist and Administrator

Arch Health CIC; Brighton; Presencial; GBP 15.000 - 18.000; Tempo parcial

Benefícios oferecidos por esta vaga

NHS Pension

Flexible working arrangements

Resumo da vaga

Arch Health CIC, a Brighton-based GP surgery, seeks an enthusiastic part-time receptionist/administrator to support front-desk operations. The role involves welcoming patients, handling general enquiries, booking appointments, and coordinating with the NHS system SystmOne.

The team is committed to compassionate care for homeless and vulnerably housed patients and offers training and flexible working where possible.

Qualificações

• Experience in reception duties
• Experience using SystmOne or similar NHS scheduling systems
• Experience dealing with enquiries from patients
• Frontline work with vulnerable populations is desirable

Responsabilidades

• Provide an effective and efficient reception service for patients and visitors
• Handle general enquiries and book appointments
• Manage urgent walk-in or same-day requests in a calm and professional manner
• Answer phones and direct calls politely and helpfully
• Coordinate with keyworkers to support patient access to services
• Support daily tasks to keep the practice running smoothly
• Attend training sessions outside normal hours to maintain service quality against NHS contract requirements
• Carry out opening and closing duties as required by shift patterns
• Undertake other duties requested by Doctors, Nurses or Practice Manager

Conhecimentos

Teamwork

Basic IT Skills

Initiative

Proactive

Enthusiastic

Flexible

Warm and Friendly

Non-judgemental

Empathetic

Descrição da vaga

Arch Health CIC is an outstanding healthcareprovider delivering primary care to homeless and vulnerably housed patients. Weare looking for outstanding candidates to join the reception and administrativeteam at our surgery in Central Brighton.

We have a very experienced team who arecommitted to making a real difference by delivering excellent health care andimproving the health of the poorest fastest. The receptionist team is a keypart of the patient experience and is essential to the smooth running of thesurgery. The role is multi-faceted with opportunities in training for the widerange of tasks fulfilled by this team.

This role is advertised as 22.5 hours per week. Our idealworking days would be Monday, Thursday, Friday however there is flexibility -please indicate this within your application. Hours are 7.45am-3.45pm or9.15am-5.15pm depending on the needs of the service.

Interview date: Tuesday 8 December (provisional).

Main duties of the job

Our ideal candidates will be highly reliable, have outstanding interpersonal skills, reception and SystmOne experience, be organised and able to manage multiple tasks, have positive and friendly disposition and a compassionate and empathetic approach to patients using the service. In return youll receive a competitive salary, good terms and conditions, access to the NHS pension scheme, a positive and flexible working culture, excellent support from Arch management and the opportunity to influence and improve health services for some of the most vulnerable people in our city.

About us

Arch Healthcare is a special kind of GP surgery which actively seeks out opportunities to support the most vulnerable people in the city. The environment is warm, friendly and supportive to staff and patients alike. We have 1400 registered patients, many of whom are known to staff by their first name. Our reception team are often praised by patients for their kind and welcoming manner; we are very aware that the way we make people feel in the waiting room has a direct impact on what happens in the consulting room.

Webelieve that your success is our success: when you work at Arch, we want togive you everything you need to thrive and grow, this includes investment inyour working environment, training, equipment, counselling and developmentopportunities. Youll receive a competitive salary, good terms and conditions,access to the NHS pension scheme, a positive working culture, excellent supportfrom Arch management and the opportunity to influence and improve healthservices for some of the most vulnerable people in our city. Many of us havefamilies, of various shapes, sizes and types and we understand that they canmake life unpredictable. We offer flexible working arrangements where possibleand generous maternity and paternity benefits. If you would like to discuss anyaccessibility requirements for the recruitment process or the role, pleasecontact us and we will be happy to discuss.

Job responsibilities

Ensure an effective and efficient reception service is providedto patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make newand follow-up appointments. This requires a helpful attitude even whenexperiencing negative and sometimes challenging behaviour from patients.

Using your own judgment and communication skills to ensure thosepatients with no prior appointment but who need urgent consultation are seen ina logical and non-disruptive manner.

Be aware of your surroundings and of the patients in the waitingroom and their needs.

Receive and make telephone calls as required. Be polite andhelpful at all times.

Liaise with patients keyworkers (with their consent) to helpthem access the service as well as any additional requests they may have.

Participate on a daily basis in managing tasks to ensure thattasks are kept up to date at all times.

Triage requests that come through for Doctors, responding to andpreparing information for the clinical team as appropriate.

Actively participate in Practice Training to ensure you providea high level of service for the practice. This will mean you need to attend atraining session outside of your normal working hours. You will be expected todo this to ensure that the safety of patients and the Practices adherence tothe NHS Contract is achieved.

Perform the open and closing duties as required, depending onthe shift pattern.

Undertake any other additional duties appropriate to the post asrequested by the Doctors, Nurses or the Practice Manager.

The list of duties inthe job description should not be regarded as exclusive or exhaustive.

Person Specification

Skills/Attributes

• Ability to work as part of a team and independently


• Basic IT Skills


• Willingness to undertake varied roles within the team


• Ability to take initiative and be proactive

Personality/Disposition

• Enthusiastic and flexible


• Warm and friendly


• Non judgemental


• Sensitive and empathetic

Experience

• Experience of dealing with patient enquiries and requests


• Experience of reception duties


• Experience of using SystmOne


• Experience of frontline work with homeless people

Knowledge

• Knowledge of local NHS facilities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.