Part-time Receptionist Administrator

Westward Care Limited; Leeds; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Friendly environment

Training opportunities

Job summary

Westward Care Limited is seeking a Part-Time Receptionist / Administrator for Pennington Court Care Home in Beeston, Leeds. You will be the first point of contact for residents, visitors and professionals, delivering a warm, professional welcome and handling front-of-house duties and basic admin tasks.

The role combines reception and admin support, requiring a calm, organised individual with strong communication skills and a confident telephone manner.

Qualifications

• Articulate with strong written and verbal communication skills.
• Confident and professional telephone manner.
• Strong organizational skills and ability to prioritise tasks in a busy environment.
• Able to remain calm, patient and empathetic in high-pressure or emotional situations.
• Computer literate with Microsoft Office applications.

Responsibilities

• Front of House & Reception: greet residents, visitors and professionals and manage calls.
• Administrative Support: general clerical tasks, filing, photocopying and typing.
• Communication & Coordination: pass information between care staff, kitchen, maintenance; maintain confidentiality.

Skills

Articulate communication

Telephone manner

Organisational skills

Calm under pressure

Computer literacy

Tools

Microsoft Office / Outlook / Word

Job description

Part-time Receptionist Administrator

Part-Time Receptionist / Administrator

Location: Pennington Court Care Home, Beeston, Leeds (LS11)

Hours: 21 hours per week – Working Monday, Wednesday and Thursday

Shift Pattern: 9:00 AM – 5:30 PM

Position Type: Part-Time

About the Role

We are seeking an articulate, welcoming, and organised Part-Time Receptionist / Administrator to join our team at Pennington Court Care Home. As the first point of contact for our residents, visitors, families, and professionals, you will play a key role in creating a warm, professional, and efficient environment.

This is a varied position combining front-of-house customer service with core administrative support. The ideal candidate will have a confident telephone manner, excellent communication skills, and the ability to remain calm and composed during busy periods.

Key Responsibilities

• Front of House & Reception:
  • Warmly greet and assist residents, family members, visitors, contractors, and health professionals.
  • Manage incoming phone calls promptly and professionally, directing queries or taking clear messages as needed.
  • Maintain a tidy, welcoming, and secure reception area.
• Administrative Support:
  • Perform general clerical and administrative tasks (e.g., mail handling, filing, photocopying, and typing correspondence).
  • Assist with maintaining resident records, visitor logs, and staff management administrative tasks.
  • Coordinate with internal departments (care staff, kitchen, maintenance) to pass on relevant information smoothly.
• Communication & Coordination:
  • Act as a polite, helpful, and empathetic point of contact for families and external agencies.
  • Maintain confidentiality and handle sensitive information in line with care home policies and GDPR.

Key Skills & Experience

Required:

• Articulate with strong written and verbal communication skills.
• Confident and professional telephone manner.
• Strong organizational skills and ability to prioritize tasks in a busy environment.
• Ability to remain calm, patient, and empathetic, particularly during high-pressure or emotional situations.
• Computer literate (proficient with Microsoft Office / Outlook / Word).

Preferred:

• Previous experience in a Front of House, Hospitality, or Care Home setting.

What You Bring

• A professional, reliable, pro-active and positive approach
• Good attention to detail and pride in maintaining high standards
• Ability to work independently and as part of a supportive team

What We Offer

• A friendly, supportive working environment
• Training and development opportunities
• The chance to make a meaningful difference every dayA role where your contribution directly enhances the experience of our service users and visitors

About the company

We are one of Leeds’ most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change.

We passionately believe that happiness is just as important as health and that quality care should always go hand in hand with quality of life, and do all we can to make you and your loved ones feel at ease from day one.