Part-Time Rail Station Clerk: Ticket Sales & Service

Lancashire & Midlands Stations Limited; Mansfield; On-site; GBP 6,600 - 9,800; Part time

Benefits offered by this job

Full training provided

Holiday cover

Job summary

Lancashire & Midlands Stations Limited is hiring a part-time Rail Station Clerk to support ticket office operations at Mansfield, with possible shifts at Newark Castle. The role offers 16 to 24 hours per week and may include holiday cover.

Responsibilities include selling tickets, handling cash, delivering excellent customer service, and assisting managers to keep the branch running smoothly. Training is provided to bring staff up to speed on procedures and products.

Qualifications

• IT skills, sales and high standard of customer service experience

Responsibilities

• Selling travel tickets and dealing with customer enquiries face-to-face or over the phone
• Greet customers and answer queries in a timely and satisfactory manner
• Collect cash from ticket machines and supervise car park; issue penalty notices when required
• Cover other L&MS Rail branches as needed, indoors and outdoors
• Provide timetables, brochures and publications related to travel products
• Liaise with travel partners to manage bookings and promotions
• Assist Station Managers to run the branch smoothly and meet targets
• Order sales literature, stationery and disposables to ensure efficient branch operation
• Help promote the business, including outreach from the branch
• Handle data entry and retrieval; perform other branch tasks
• Attend staff meetings and training on procedures and customer care
• Follow health & safety directives; ensure the site is clean and safe

Skills

IT skills

Sales

Customer service

Job description

Lancashire & Midlands Stations Limited is hiring a part-time Rail Station Clerk to support ticket office operations at Mansfield, with possible shifts at Newark Castle. The role offers 16 to 24 hours per week and may include holiday cover.

Responsibilities include selling tickets, handling cash, delivering excellent customer service, and assisting managers to keep the branch running smoothly. Training is provided to bring staff up to speed on procedures and products.