Rail Station Clerk

Lancashire & Midlands Stations Limited; Mansfield; On-site; GBP 6,600 - 9,800; Part time

Benefits offered by this job

Full training provided

Holiday cover

Job summary

Lancashire & Midlands Stations Limited is hiring a part-time Rail Station Clerk to support ticket office operations at Mansfield, with possible shifts at Newark Castle. The role offers 16 to 24 hours per week and may include holiday cover.

Responsibilities include selling tickets, handling cash, delivering excellent customer service, and assisting managers to keep the branch running smoothly. Training is provided to bring staff up to speed on procedures and products.

Qualifications

• IT skills, sales and high standard of customer service experience

Responsibilities

• Selling travel tickets and dealing with customer enquiries face-to-face or over the phone
• Greet customers and answer queries in a timely and satisfactory manner
• Collect cash from ticket machines and supervise car park; issue penalty notices when required
• Cover other L&MS Rail branches as needed, indoors and outdoors
• Provide timetables, brochures and publications related to travel products
• Liaise with travel partners to manage bookings and promotions
• Assist Station Managers to run the branch smoothly and meet targets
• Order sales literature, stationery and disposables to ensure efficient branch operation
• Help promote the business, including outreach from the branch
• Handle data entry and retrieval; perform other branch tasks
• Attend staff meetings and training on procedures and customer care
• Follow health & safety directives; ensure the site is clean and safe

Skills

IT skills

Sales

Customer service

Job description

VACANCY – Part-time team member to provide key support

We are recruiting to fill a position to cover either Mansfield, Newark Castle or possibly both stations, for either two or three days per week (16 to 24 hours).

Do you have good communication skills?

Do you enjoy working in a challenging role?

Part-time Post, to assist the day-to-day operation of the station by providing station ticket office cover, as and when required, covering holidays etc., at Mansfield train station with options to also work at Newark Castle or possibly split between both stations.

A guarantee of 16 or 24 hours per week, with an additional holiday cover available. There could be additional hours available dependent upon operational circumstances that are variable throughout the year.

Full training will be provided, which generally takes approximately 9 to 12 days.

Skills advantage: IT skills, sales and high standard of customer service experience

A Rail Station Clerks main function is to sell travel products to the public. Due to specialising in rail travel, prior knowledge of, and sales experience within the rail industry would be beneficial.

The key tasks & responsibilities are listed below, though this list is by no means exhaustive:

• Selling travel tickets, travel products; and dealing with customer enquiries. Ensuring that customers are greeted & their queries answered in a timely and satisfactory manner, face to face as well as over the telephone.
• Have an ability to work without permanent supervision.
• Collect cash from automatic ticket machines, provide supervision of car park and issuing penalty notices as and when required
• The ability to work at other L&MS Rail branches, providing cover, when necessary, upon request from a manager would be an advantage. Working both indoors and outdoors, whilst fulfilling the duties of the post.
• Provide customers with timetables, brochures & publications in relation to travel products and be knowledgeable of the content of such printed matter.
• Liaising with travel partners, tour operators and hotels, to manage bookings, schedules & promotions.
• Provide excellent customer service with a view to retaining and expanding the existing customer base of the company.
• Assisting the Station Managers in ensuring that the branch is run smoothly, and targets are met. Ordering sales literature, stationery & disposables to ensure the efficient running of the branch.
• Helping to promote and market the business, including sometimes away from the branch location.
• Cash handling, key holding, data entry & retrieval; and any other tasks relating to the branch and its function.
• Attending staff meetings, seminars and training relevant to company procedures, customer care or to the travel industry.
• Following company & legislative directives for ensuring Health & Safety within the workplace.
• Ensure the site is clean, collecting general litter, clearing snow from platforms and entrances as well as scatter grit/salt as and when required.

Attractive salary available, level will vary dependent upon experience.

Please Note:

This post requires early starts from 05:45 hrs

L&MS Rail is a trading name of

Registered Office: Pegasus House, Manchester, M23 9GF

(Registered in England and Wales No. GB 8768162. VAT No. GB 347777352)