Part-Time Patient Liaison & Self-Pay Conversion Specialist

Meeveem Limited; Windsor; On-site; GBP 24,300 - 29,700; Part time

Benefits offered by this job

Pension scheme

Private healthcare

Staff discounts

Family-friendly benefits

Life insurance

Training & development

Wellbeing resources

Job summary

The Princess Margaret Hospital in Windsor is seeking a Patient Liaison Officer on a 22.5-hour per week fixed-term basis to join the Marketing team. Salary up to £27,000 FTE per year.

You will convert self-pay enquiries to procedures, provide timely information and pricing to the NEC and patients, and book appointments, aiming to maximise conversion and maintain service standards. Circle Health Group offers a private pension, private healthcare, generous holiday entitlement and a range of staff

Qualifications

• Customer service using telephone, written and face‑to‑face communications.
• Working within service performance standards.
• Proven influencing/sales skills.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Responsibilities

• You convert appropriate self‑pay enquiries and consultations to self‑pay procedures within Circle Health Group against pre‑agreed targets.
• You ensure a quality service for potential self‑pay patients including the accurate and timely response to self‑pay enquiries from patients, consultants, medical secretaries and the NEC.
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre‑consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self‑pay office to maximise conversion to appointment.
• You book appropriate self‑pay patients into a suitable clinic appointment.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

English proficiency

Telephone etiquette

Influencing

Tools

MS Outlook

MS Excel

MS Word

Job description

The Princess Margaret Hospital in Windsor is seeking a Patient Liaison Officer on a 22.5-hour per week fixed-term basis to join the Marketing team. Salary up to £27,000 FTE per year.

You will convert self-pay enquiries to procedures, provide timely information and pricing to the NEC and patients, and book appointments, aiming to maximise conversion and maintain service standards. Circle Health Group offers a private pension, private healthcare, generous holiday entitlement and a range of staff