Patient Liaison Officer Windsor

Meeveem Limited; Windsor; On-site; GBP 24,300 - 29,700; Part time

Benefits offered by this job

Pension scheme

Private healthcare

Staff discounts

Family-friendly benefits

Life insurance

Training & development

Wellbeing resources

Job summary

The Princess Margaret Hospital in Windsor is seeking a Patient Liaison Officer on a 22.5-hour per week fixed-term basis to join the Marketing team. Salary up to £27,000 FTE per year.

You will convert self-pay enquiries to procedures, provide timely information and pricing to the NEC and patients, and book appointments, aiming to maximise conversion and maintain service standards. Circle Health Group offers a private pension, private healthcare, generous holiday entitlement and a range of staff

Qualifications

• Customer service using telephone, written and face‑to‑face communications.
• Working within service performance standards.
• Proven influencing/sales skills.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Responsibilities

• You convert appropriate self‑pay enquiries and consultations to self‑pay procedures within Circle Health Group against pre‑agreed targets.
• You ensure a quality service for potential self‑pay patients including the accurate and timely response to self‑pay enquiries from patients, consultants, medical secretaries and the NEC.
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre‑consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self‑pay office to maximise conversion to appointment.
• You book appropriate self‑pay patients into a suitable clinic appointment.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

English proficiency

Telephone etiquette

Influencing

Tools

MS Outlook

MS Excel

MS Word

Job description

Patient Liaison Officer

Princess Margaret Hospital

22.5 Hours & Fixed Term

Salary: Up to £27,000.00 FTE per year

The Princess Margaret Hospital in Windsor is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department. This is a part time role for 22.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• You convert appropriate self‑pay enquiries and consultations to self‑pay procedures within Circle Health Group against pre‑agreed targets.
• You ensure a quality service for potential self‑pay patients including the accurate and timely response to self‑pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre‑consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self‑pay office to maximise conversion to appointment.
• You book appropriate self‑pay patients into a suitable clinic appointment.

Applicants should meet the following criteria:

• Customer service using telephone, written and face‑to‑face communications.
• Working within service performance standards.
• Proven influencing/sales skills.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

...and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.