Patient Administration Lead — Scheduling & Admissions

Circle Health Group; Windsor; On-site; GBP 18,000 - 31,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Life insurance

Wellbeing resources

Employee recognition programmes

Training and development

Job summary

The Princess Margaret Hospital in Windsor, part of Circle Health Group, is seeking a Patient Administration Lead to manage the patient administration team and ensure our service standards are met across bookings, admissions, discharges and outpatient appointments. This full-time role is 37.5 hours per week with a flexible shift pattern.

Circle Health Group offers a competitive salary up to £30,500 per year plus a comprehensive benefits package and opportunities to develop within our nationwide

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.

Responsibilities

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Provide day-to-day supervision, coaching, and support to administrative staff.
• Support recruitment, induction, training, and ongoing development of the team.

Skills

Leadership

Communication

Organisational skills

Attention to detail

Interpersonal skills

Tools

Microsoft Office

Patient management systems

Job description

The Princess Margaret Hospital in Windsor, part of Circle Health Group, is seeking a Patient Administration Lead to manage the patient administration team and ensure our service standards are met across bookings, admissions, discharges and outpatient appointments. This full-time role is 37.5 hours per week with a flexible shift pattern.

Circle Health Group offers a competitive salary up to £30,500 per year plus a comprehensive benefits package and opportunities to develop within our nationwide