Compassionate Medical Receptionist (Part-Time)

Principal Medical Limited; Banbury; On-site; GBP 25,000 - 26,000; Part time

Job summary

Principal Medical Limited in Banbury is seeking a Receptionist to cover patient-facing duties at Banbury Cross Health Centre. The role focuses on first-point contact, general reception and clerical support across NHS and surgery premises in the Banbury area.

Working within a General Practice, you will sign in patients, manage communications, support clinicians and ensure efficient clinic operations. Strong communication and IT skills are essential for success in this busy environment.

Qualifications

• Customer Service NVQ Level 2 (Desirable).
• Experience working with members of the public (Essential).
• Primary Care information systems e.g., Emis Web (Desirable).
• Basic understanding of primary care and clerical services within general practice (Desirable).
• Reception and administration skills (Essential).
• Good written and verbal communication skills (Essential).
• Excellent telephone manner (Essential).
• Accurate keyboard skills (Essential).
• Numerate and IT literate (Essential).
• Skills include Word and Excel (Essential).
• Able to work as part of a team with a friendly, approachable manner (Essential).
• Can-do attitude and ability to work under pressure (Essential).
• Discreet and mindful of individual circumstances (Essential).
• High standard of organisational and administration ability, including filing (Essential).
• Understanding and observe the rules of confidentiality (Essential).
• Patient focused (Essential).
• Flexible and positive attitude (Essential).

Responsibilities

• Welcome and assist patients, visitors and other health care professionals.
• Ensure all Visitors sign in and receive information regarding fire alarms & other housekeeping rules.
• Deliver accurate and complete messages to all staff.
• Facilitate the smooth and efficient running of clinics.
• Ensure waiting patients are monitored and checked in correctly.
• Maintain reception area cleanliness for public and staff.
• Ensure all patient information is accessible and up to date.
• Inform clinicians of patients requiring immediate attention.
• Process internal and external mail daily and log paperwork.
• Undertake data entry and maintain computerised clinic system.
• Administer outgoing correspondence.
• Carry out other administrative duties as directed by the reception manager and Practice Manager including processing Medical Records, Insurance requests & SARS.

Skills

Reception skills

Verbal communication

Written communication

Telephone etiquette

Keyboard skills

IT literacy

Teamwork

Organisational skills

Confidentiality

Customer service

Education

Customer Service NVQ Level 2

Tools

Emis Web

Word

Excel

Job description

Principal Medical Limited in Banbury is seeking a Receptionist to cover patient-facing duties at Banbury Cross Health Centre. The role focuses on first-point contact, general reception and clerical support across NHS and surgery premises in the Banbury area.

Working within a General Practice, you will sign in patients, manage communications, support clinicians and ensure efficient clinic operations. Strong communication and IT skills are essential for success in this busy environment.