Part-Time Outpatient Reception & Scheduling Specialist

James Paget University Hospitals NHS Foundation Trust; Gorleston-on-Sea; On-site; GBP 9,000 - 13,000; Part time

Job summary

James Paget University Hospitals NHS Foundation Trust is seeking a part-time Receptionist for 19 hours per week, covering a maternity post in the Medicine Outpatients team. The role, predominantly Wednesday to Friday, requires providing a full reception service for outpatient clinics and ensuring patient information is processed in line with Trust guidelines.

The successful candidate will deliver high standards of customer care to patients, visitors and other service users, adhere to

Qualifications

• Experience in NHS or healthcare reception is preferred.
• Proficient in data entry and clinic systems.
• Comfortable communicating with patients and carers.

Responsibilities

• Maintain accurate patient demographics in the Trust PAS system.
• Support staff to meet accessible information standards for patients with communication difficulties.
• Ensure patients' arrival and departure times are electronically captured.
• Distribute, collate and input clinic outcomes.
• Book future appointments and record non-attendances.

Skills

Receptionist experience

Customer service

Administrative skills

Job description

James Paget University Hospitals NHS Foundation Trust is seeking a part-time Receptionist for 19 hours per week, covering a maternity post in the Medicine Outpatients team. The role, predominantly Wednesday to Friday, requires providing a full reception service for outpatient clinics and ensuring patient information is processed in line with Trust guidelines.

The successful candidate will deliver high standards of customer care to patients, visitors and other service users, adhere to