Outpatient Receptionist

Transformation Unit; Great Yarmouth; Hybrid; GBP 23,000 - 28,000; Part time

Job summary

James Paget University Hospitals NHS Foundation Trust is seeking an Outpatient Receptionist (NHS AfC Band 2) to join the Medicine Outpatients team on a 12-month maternity cover.

The role is 19 hours per week, primarily Wednesdays to Fridays, with flexibility for annual leave coverage. You will deliver a full reception service for outpatient clinics, manage patient information in the PAS system, and support clinical staff to ensure smooth patient care.

Qualifications

• GCSEs grade D or above including Maths and English or equivalent.
• NVQ 2 in Customer Care or administration experience.
• Basic knowledge of the Receptionist role and NHS IT systems.
• Confidentiality and data protection awareness in a healthcare setting.

Responsibilities

• Provide a full outpatient reception service and first point of contact for patients and carers.
• Maintain patient demographics in the PAS system and record clinic outcomes.
• Book future appointments and manage attendance and non-attendances.
• Support clinical staff and ensure accessibility information standards.

Skills

IT skills

Literacy

Numeracy

Communication skills

Time management

Teamwork

Flexibility

Professionalism

Education

GCSEs incl. Maths & English

NVQ Level 2 in Customer Care

Job description

Employer James Paget University Hospitals NHS Foundation Trust Employer type NHS Site James Paget University Hospital Town Gorleston, Great Yarmouth Salary £25,272 per annum, pro rata Salary period Yearly Closing 15/10/2026 23:59

Outpatient Receptionist

NHS AfC: Band 2

The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service.
Patient and staff experience is important to us and these are the behaviours we live by:

• Putting patients first
• Aiming to get it right
• Recognising that everybody counts
• Doing everything openly and honestly

‘Prior consideration will be given to NHS At Risk staff within East of England'

Job overview

A position has arisen within the Medicine Outpatients team for a Receptionist to cover a 12 month maternity post. The role will be for 19 hours per week predominately Wednesday-Friday, however hours may vary subject to service demand.

The successfully candidate must be willing to be flexible to support annual leave across the team when needed.

The role is to provide a full reception service to outpatient clinics ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines.

The candidate will offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust’s Code of Values and Behaviours.

Main duties of the job

As a Receptionist you will provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trust’s Values and Behaviours.

You will provide a full reception service to the outpatient clinic including, but not limited to:

- Maintaining accurate information and patient demographics within Trust PAS system.
- Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties.
- Ensuring patients’ arrival and departure times are electronically captured.
- Distribution, collation and inputting of clinic outcomes.
- Book future appointments and recording of non-attendances.

Working for our organisation

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Detailed job description and main responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Person specification

Qualifications

• 4 GCSE's grade D or above including Mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
• NVQ 2 in Customer Care or administration experience including recent face to face working with the general public

Experience and Knowledge

• Basic knowledge of the Receptionist role
• Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
• Experience of working with the general public
• Experience of working with clinical teams
• Experience of working with NHS IT systems
• Knowledge of medical terminology

Skills

• Ability to demonstrate an interest in the role
• Good keyboard/IT skills with the ability to accurately input data
• Good literacy and numeracy skills
• Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
• Ability to work in a pressurised working environment with frequent interruptions
• Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
• Ability to work on own initiative and as part of a multi-disciplinary team
• Ability to adapt to different working practices and areas of work
• Ability to maintain professional behaviour at all times
• Accurate document presentation and attention to detail
• Ability to work flexibly to meet the needs of the service including weekends/ Bank Holidays as required.
• Ability to provide cover for other members of the outpatient reception team during periods of annual leave and sickness in order to meet service needs

James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

‘Prior consideration will be given to NHS At Risk staff within East of England'

Visa and Immigration

If you are applying for this role and would require visa sponsorship (including applicants currently in a sponsored post who wish to change employer), you should review the eligibility criteria set out by the Home Office on the gov.uk website:
https://www.gov.uk/skilled-worker-visa/your-job

The statement included within this advert is intended to support applicants in assessing their individual circumstances against the Home Office criteria and to ensure transparency within the recruitment process.

However, meeting these criteria does not guarantee that sponsorship will be offered. The availability of a Certificate of Sponsorship is subject to local recruitment conditions, including the number and suitability of applicants and whether the role is considered hard to recruit to at the time of advertisement.

Accordingly, in situations where there is a sufficient pool of suitable candidates who do not require sponsorship, it is unlikely that sponsorship will be provided.

In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process. Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date.

James Paget Hospitals uses tools to screen and withdraw any applications which are deemed to be generated by Artificial Intelligence (AI),

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may be closed early if it receives a high number of applications.

Name Tracey Campbell Job title Business Support Manager Email address [e-mail] Telephone number 01493 452144 Additional information

Victoria Bracewell, Business Support Officer:

[e-mail]