Part Time Night Receptionist -

Voco Hotels; Oxford; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Meals on duty

28 days holiday incl. bank holidays (3

Sick pay & life insurance

Hotel discounts worldwide

Refer a Friend programme

Wagestream

Job summary

voco Oxford Spires is seeking a Receptionist to deliver a superior guest experience, from checking guests in to assisting with luggage. The role offers night shifts with occasional day and evening work, within a welcoming hotel team near the river Thames.

The ideal candidate will be passionate about service, experienced in hospitality reception, adept at handling guest queries, and willing to learn as part of a wider hotel family. Employees enjoy benefits and discounts across voco properties.

Qualifications

• Must be passionate about delivering great service and guest focus.
• Experience in Reception, Guest Relations or Concierge roles.
• Experience handling guest queries and complaints.
• Experience with Opera PMS is a plus.
• Willingness to learn and work as part of a wide hotel team.

Responsibilities

• Check guests in and assist with luggage to ensure a superior guest experience.
• Deliver attentive service with a friendly and professional manner.
• Be flexible to night shifts with occasional day/evening shifts as required.

Skills

Guest focus

Reception experience

Guest queries handling

Team player

Learning mindset

Tools

Opera PMS

Job description

options for eating and drinking on the attractive terraces. The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer. As a receptionist you will play a vital part in delivering a superior guest experience, from Checking Guests in, to assisting with guest luggage - every day is different! We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.To succeed as a Receptionist, you will need

• To be passionate about delivering great service and be guest focused
• Previous experience in Receptionist, Guest Relations, Concierge
• Experience with handling guests queries and complaints
• Experience using Opera PMS is a huge advantage
• To be willing to learn new things and work as part of a wide hotel team!We're looking for someone who is primarily interested in Night Reception shifts, while also being happy to work occasional day and evening shifts when required. This role is ideal for someone looking for flexibility and variety within a friendly hotel team.You will earn 14.15 per hour, equal to 23,546.60 salary At voco, everyone's a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.voco Oxford Spires, a stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre. At voco Oxford Spires our guest rooms offer welcoming voco flourishes. Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon's bar with outside, Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world & discounts from over 15,000 stores - all the way from retail to cinema
• Don't forget, bring your friends, and take part in our generous 'Refer a Friend' programme!