Receptionist

IHG Hotels & Resorts; Oxford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Staff accommodation

Meals on duty

28 days holiday

Job summary

voco Oxford Spires in Oxford is seeking a friendly Receptionist for a full-time role. You will greet guests, check them in, assist with luggage and help ensure a superb guest experience in a busy hotel environment.

We offer a competitive hourly rate of £13.15 (about £27,352 per year), staff accommodation, meals on duty, generous holiday entitlement, and opportunities to grow with IHG Hotels & Resorts.

Qualifications

• Passion for delivering great service and guest-focused attitude.
• Previous experience in Reception/Guest Relations/Concierge roles.
• Experience handling guest queries and complaints.
• Experience using Opera PMS is a strong advantage.
• Willingness to learn and work as part of a hotel team.

Responsibilities

• Check guests in and assist with luggage.
• Provide a warm, efficient welcome and resolve guest requests.
• Assist guests with information and directions around the hotel.
• Maintain a positive first impression and support smooth front desk operations.

Skills

Guest service

Reception experience

Guest queries handling

Team player

Tools

Opera PMS

Job description

A fantastic opportunity for a Receptionist to join our team in voco Oxford Spires on a Full-Time contract!

You will earn £13.15 per hour – equal to £27,352.00 salary

Staff Accommodation in Oxford available!

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

voco Oxford Spires, a stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre. At voco Oxford Spires our guest rooms offer welcoming voco flourishes.

Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon’s bar with outside options for eating and drinking on the attractive terraces.

The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer.

As a receptionist you will play a vital part in delivering a superior guest experience, from Checking Guests in, to assisting with guest luggage - every day is different! We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.

To succeed as a Receptionist, you will need:

• To be passionate about delivering great service and be guest focused
• Previous experience in Receptionist, Guest Relations, Concierge
• Experience with handling guests queries and complaints
• Experience using Opera PMS is a huge advantage
• To be willing to learn new things and work as part of a wide hotel team!

Our Receptionists enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world & discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels