Spa Attendant

InterContinental Hotels Group; Oxford; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Meals on duty

28 days holiday incl. bank holidays (F

Discounts on hotels & restaurants

Life insurance

hospital/employee benefits

Job summary

voco Oxford Spires, part of IHG Hotels & Resorts, is seeking a Spa & Leisure Attendant on a 24-hour-per-week contract. The role covers spa, gym and pool maintenance, guest reception and bookings in a stylish Oxford hotel near the river Thames.

You’ll greet guests, answer queries, maintain cleanliness, and support the team with up-to-date product knowledge and prices. Includes benefits and flexible hours.

Qualifications

• Passion for delivering great service and guest-focused.
• Previous guest-facing experience.
• Passion for spa, wellness and fitness.
• Attention to detail and multitasking.
• High standards of cleanliness and pride in-maintaining facilities.
• Flexibility to work varied hours including evenings and weekends.
• Experience handling guest queries and complaints professionally.

Responsibilities

• Maintain the cleanliness and upkeep of spa, gym and pool facilities, ensuring health and safety standards.
• Meet and greet guests, answer spa and leisure enquiries, take bookings, and conduct gym show-rounds for new members and guests.
• Obtain and record guest details including contact information, medical history and payment details.
• Work with the management team to uphold the highest standard of guest service and present areas as clean and well-stocked.
• Keep treatment and brand knowledge up to date and clearly describe prices and benefits.

Skills

Guest service

Guest-facing

Spa wellness

Attention to detail

Cleanliness

Flexible hours

Guest queries

Job description

A fantastic opportunity for a Spa & Leisure Attendant to join our team in voco Oxford Spires on a 24-hour per week contract!
You will earn £13.15 per hour – equal to £16,411.20 salary

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

voco Oxford Spires, a stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre. At voco Oxford Spires our guest rooms offer welcoming voco flourishes.

Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon’s bar with outside options for eating and drinking on the attractive terraces.

The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer.

Our Spa & Leisure Attendant, you will work to ensure the maintenance and cleanliness of all spa, gym and pool facilities, ensuring health and safety standards are met and consistently upheld. You will be responsible for meeting and greeting guests, answering spa and leisure enquiries, taking bookings, and conducting gym show‑rounds for new members and guests. You will obtain and record all relevant guest details including contact information, medical history and payment details.

You will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience. You’ll also support the team by ensuring all areas are clean, well-presented and fully stocked. A key part of your role will include keeping treatment and brand knowledge up to date, with the ability to clearly describe the prices and benefits of our amazing product.

To succeed as a Spa & Leisure Attendant, you will need:

• To be passionate about delivering great service and be guest focused
• Previous experience in a guest-facing role
• A passion for spa, wellness and fitness
• Attention to detail and ability to multitask duties
• High standards of cleanliness and pride in maintaining spotless leisure facilities
• Flexibility to work varied hours to include evenings and weekends
• Experience with handling guest queries and complaints professionally

Our Spa & Leisure Attendant enjoys a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.