Part-Time Night Auditor — Guest Experience Pro

Delta Hotels; Newcastle upon Tyne; On-site; GBP 10,000 - 14,000; Part time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Marriott is seeking a part-time Night Auditor in the United Kingdom to join our team. The role covers 16 hours over two days per week, with responsibilities including check-in/out support, guest inquiries, and coordinating with other departments to ensure a seamless guest experience.

We offer benefits such as free meals on duty, uniform provided, and access to Marriott discounts across 140 countries, plus pension and training opportunities.

Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Communication

Job description

Marriott is seeking a part-time Night Auditor in the United Kingdom to join our team. The role covers 16 hours over two days per week, with responsibilities including check-in/out support, guest inquiries, and coordinating with other departments to ensure a seamless guest experience.

We offer benefits such as free meals on duty, uniform provided, and access to Marriott discounts across 140 countries, plus pension and training opportunities.