Night Auditor - Overnight Guest Experience Lead

Delta Hotels by Marriott Tudor Park Country Club; Maidstone; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Complimentary Leisure Club membership

Global hotel discounts for you, family

Benefit Hub access for deals

Training and career progression

Job summary

Delta Hotels by Marriott Tudor Park Country Club in Maidstone is recruiting a Night Auditor to be the face of the hotel overnight, greeting guests and ensuring smooth nightly operations. You will balance guest service with essential financial tasks and hand over to the day team ready for a successful morning.

The role is full-time (40 hours, 5 nights per week) with benefits including access to leisure facilities and worldwide staff discounts.

Qualifications

• A confident and reliable individual who enjoys working overnight shifts.
• Previous hotel reception or hospitality experience is desirable but not essential.
• Warm, friendly and guest-focused approach.
• Strong attention to detail, especially with financial and administrative tasks.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and make independent decisions.
• Positive attitude and willingness to support colleagues as part of a team.
• Excellent problem-solving and multitasking abilities in a quieter overnight environment.

Responsibilities

• Provide a friendly and professional welcome to guests arriving during the night.
• Process guest check-ins and check-outs, issue room keys and handle payments.
• Respond promptly to guest enquiries, requests and concerns with exceptional service.
• Carry out security walk-rounds to ensure safety of guests, staff and property.
• Complete the night audit process, run end-of-day reports and reconcile daily transactions.
• Resolve billing queries or disputed charges in a professional manner.
• Maintain a clean, organised and welcoming reception area.
• Ensure overnight procedures are completed and hand over to the daytime team.

Job description

Delta Hotels by Marriott Tudor Park Country Club in Maidstone is recruiting a Night Auditor to be the face of the hotel overnight, greeting guests and ensuring smooth nightly operations. You will balance guest service with essential financial tasks and hand over to the day team ready for a successful morning.

The role is full-time (40 hours, 5 nights per week) with benefits including access to leisure facilities and worldwide staff discounts.