Night Auditor

Delta Hotels by Marriott Tudor Park Country Club; Maidstone; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Complimentary Leisure Club membership

Global hotel discounts for you, family

Benefit Hub access for deals

Training and career progression

Job summary

Delta Hotels by Marriott Tudor Park Country Club in Maidstone is recruiting a Night Auditor to be the face of the hotel overnight, greeting guests and ensuring smooth nightly operations. You will balance guest service with essential financial tasks and hand over to the day team ready for a successful morning.

The role is full-time (40 hours, 5 nights per week) with benefits including access to leisure facilities and worldwide staff discounts.

Qualifications

• A confident and reliable individual who enjoys working overnight shifts.
• Previous hotel reception or hospitality experience is desirable but not essential.
• Warm, friendly and guest-focused approach.
• Strong attention to detail, especially with financial and administrative tasks.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and make independent decisions.
• Positive attitude and willingness to support colleagues as part of a team.
• Excellent problem-solving and multitasking abilities in a quieter overnight environment.

Responsibilities

• Provide a friendly and professional welcome to guests arriving during the night.
• Process guest check-ins and check-outs, issue room keys and handle payments.
• Respond promptly to guest enquiries, requests and concerns with exceptional service.
• Carry out security walk-rounds to ensure safety of guests, staff and property.
• Complete the night audit process, run end-of-day reports and reconcile daily transactions.
• Resolve billing queries or disputed charges in a professional manner.
• Maintain a clean, organised and welcoming reception area.
• Ensure overnight procedures are completed and hand over to the daytime team.

Job description

Here at Delta Hotels By Marriott Tudor Park Country Club, we are currently recruiting for a Night Auditor to join our team.

About the Role

As our Night Auditor, you'll be the face of the hotel throughout the night, ensuring every guest receives a warm welcome and exceptional service. From late-night arrivals to early-morning departures, you'll play a key role in creating a positive guest experience while overseeing the smooth running of the hotel during overnight hours.

Working independently and as part of the wider hotel team, you'll balance guest service responsibilities with important financial and operational tasks, helping to ensure the hotel is ready for a successful day ahead.

What You'll Do

• Provide a friendly and professional welcome to guests arriving during the night.
• Process guest check-ins and check-outs efficiently, issuing room keys and handling payments.
• Respond promptly to guest enquiries, requests, messages, and concerns, delivering excellent customer service at all times.
• Carry out regular security walk-rounds to ensure the safety and security of guests, staff, and the property.
• Complete the night audit process, including running end-of-day reports and reconciling daily financial transactions.
• Resolve any billing queries or disputed charges professionally and accurately.
• Maintain a clean, organised, and welcoming reception area.
• Ensure all overnight operational procedures are completed and hand over effectively to the daytime team.

What We're Looking For

• A confident and reliable individual who enjoys working overnight shifts.
• Previous experience in a hotel reception, customer service, or hospitality role is desirable but not essential.
• A warm, friendly, and guest-focused approach.
• Strong attention to detail, particularly when handling financial and administrative tasks.
• Excellent communication and interpersonal skills.
• The ability to remain calm under pressure and make decisions independently.
• A positive attitude with a willingness to support colleagues and work as part of a team.
• Excellent problem-solving and multitasking abilities, particularly in a quieter overnight environment where initiative is key.

What you’ll enjoy

• Complimentary Leisure Club membership
• Global hotel discounts for you, friends & family
• Access to Benefit Hub for unlimited deals from retailers to restaurants and more.
• Training, development and endless career progression

Hours: This is a full-time role working 40 hours, 5 nights per week, including weekends.

Join us and become an important part of our guest journey.