Night Auditor: Seamless Night Ops & Guest Experience

Glasgow Marriott Hotel; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discounted stays

Dining perks at Marriott properties

Leisure club access

Staff parking

Meals on shift

Benefits platform access

Employee assistance program

Job summary

Glasgow Marriott Hotel is seeking a Night Auditor to oversee overnight operations, provide guest services, and complete end-of-day financial processes. You will manage night front desk duties and ensure accuracy of nightly reports.

The role requires strong attention to detail, a proactive approach, and the ability to work independently within a supportive team environment at a renowned Marriott property in Glasgow.

Qualifications

• Previous Front Office experience (essential).
• Minimum 1 year Opera PMS experience (preferred).
• Strong attention to detail and problem-solving skills.
• Confident communicator with excellent interpersonal skills.
• Self-motivated, reliable, and able to work independently.

Responsibilities

• Provide a warm and professional welcome to guests during the night shift.
• Manage check-ins, check-outs, and room allocations.
• Handle all guest communications, including calls, messages, and requests.
• Resolve guest queries and ensure a high level of satisfaction; complete the night audit process, ensuring all reports and financials are accurate.
• Review and reconcile daily transactions, highlighting any discrepancies.
• Accurately record room and Food & Beverage statistics.
• Process payments, charges, and billing queries.
• Support the Front Office team in preparing for the next day’s operations.
• Conduct routine security checks to ensure guest and property safety.

Skills

Front Office experience

Customer service

Attention to detail

Tools

Opera PMS

Job description

Glasgow Marriott Hotel is seeking a Night Auditor to oversee overnight operations, provide guest services, and complete end-of-day financial processes. You will manage night front desk duties and ensure accuracy of nightly reports.

The role requires strong attention to detail, a proactive approach, and the ability to work independently within a supportive team environment at a renowned Marriott property in Glasgow.