Night Auditor (Part Time)

Delta Hotels By Marriott St Pierre Country Club; Chepstow; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott St Pierre Country Club in Chepstow, UK, invites applicants to join a dedicated night team delivering warm, consistent guest experiences. You will welcome guests, complete walkrounds, and run end-of-day reports to ensure the day closes smoothly.

This night role suits a night owl with a friendly, team-first attitude, capable of weekend nights from 10pm–7am. We offer competitive pay, uniform, free meals on duty, Marriott discounts, and career development opportunities.

Qualifications

• A night owl, ideally used to working nights.
• Warm, people-oriented demeanour.
• Team-first attitude.
• Flexible, problem-solving and multi-tasking ability.

Responsibilities

• Welcome and assist guests, ensuring a smooth and pleasant experience.
• Complete regular walkrounds to ensure the building is secure.
• Run end of day reports to close the day’s business results.
• Address guest inquiries and concerns promptly and professionally.
• Promote hotel services and amenities to enhance guest experience.
• Ensure compliance with hotel policies and procedures.
• Monitor guest feedback and implement improvements.

Skills

Customer service mindset

Teamwork

Night shift availability

Communication skills

Education

High school diploma or equivalent

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here’s what your journey with us entails:

• Welcome and assist guests, ensuring a smooth and pleasant experience.
• Complete regular walkrounds to ensure the building is secure
• Run end of day reports to close the days business results
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

What we’re looking for:

• A night owl, ideally a person used to working nights
• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability – the team is smaller on nights which results in quick thinking, decision making and working together

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

With this role, you will be working 16 hours per week over 2 days including weekends with shifts overnight from 10pm – 7am - do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth.