Multichannel Customer Service Adviser (Part-Time)

LiveWest Homes Ltd; Camborne; On-site; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Annual leave 26 days + bank holidays (

Pension contributions up to 9%

Health benefits & perks

Learning & development

Cycle to work

Volunteer days

Job summary

LiveWest is seeking a Customer Services Adviser to be the first point of contact for customers, delivering high standards of service across multiple channels from our Tolvaddon office.

You will work part-time, three days a week, Monday to Wednesday, 7.4 hour days, handling queries, recording details, and collaborating with teams to resolve issues and improve customer satisfaction.

Join a supportive team with generous benefits while developing your skills in a values‑driven housing association.

Qualifications

• Strong commitment to delivering excellent customer service.
• Outstanding communication skills with an empathetic approach.
• Ability to gather essential information and resolve issues on first contact.
• Proficient IT and record-keeping skills with multitasking ability.

Responsibilities

• Serve as the first point of contact for customers across multiple channels.
• Collaborate with other teams to ensure timely resolution of issues.
• Maintain accurate records using IT systems and databases.

Skills

Customer service

Communication skills

Problem solving

IT literacy

Multi-tasking

Empathy

Tools

Microsoft 365

Job description

LiveWest is seeking a Customer Services Adviser to be the first point of contact for customers, delivering high standards of service across multiple channels from our Tolvaddon office.

You will work part-time, three days a week, Monday to Wednesday, 7.4 hour days, handling queries, recording details, and collaborating with teams to resolve issues and improve customer satisfaction.

Join a supportive team with generous benefits while developing your skills in a values‑driven housing association.