Part-Time Mental Health Receptionist

Tewv; Tees Valley; On-site; GBP 12,000 - 15,000; Part time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is recruiting a part-time Receptionist (22.5 hours) to join the Hospital Services Team at West Park Hospital. You will provide a courteous, efficient reception for patients, visitors and staff, following defined procedures and delivering a high standard of customer service in potentially distressing situations.

You will work as part of a multi-professional team, with a focus on putting patients at the heart of every interaction and supporting

Qualifications

• NVQ Level 2 in Customer Service (or to be completed in agreed timescale)
• Key skills in literacy and numeracy Level 2 or GCSE in Maths and English grade C or above
• Diploma/NVQ Level 2 Business Administration

Responsibilities

• Provide a friendly, positive, organised reception service for patients, visitors and staff.
• Follow defined procedures and communicate face to face and by telephone in a helpful manner.
• Demonstrate high levels of customer service in potentially distressing situations and prioritise effectively.
• Work as part of a multi-professional team and support continuous service improvement.
• Be based at West Park Hospital and cover shifts between 7am and 6.15pm, including weekends.

Skills

Excellent communication

Customer care

Microsoft Office

Telephone manner

Education

NVQ Level 2 in Customer Service

GCSE Maths and English (A-C)

Tools

MS Office

Job description

Tees Esk and Wear Valleys NHS Foundation Trust is recruiting a part-time Receptionist (22.5 hours) to join the Hospital Services Team at West Park Hospital. You will provide a courteous, efficient reception for patients, visitors and staff, following defined procedures and delivering a high standard of customer service in potentially distressing situations.

You will work as part of a multi-professional team, with a focus on putting patients at the heart of every interaction and supporting