Part-Time Mental Health Receptionist | Patient-Centered

Tees Esk and Wear Valleys NHS Foundation Trust; Darlington; On-site; GBP 15,000 - 18,000; Part time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a part-time Receptionist (22.5 hours) at West Park Hospital to provide a friendly, efficient front-of-house service for patients, visitors and staff. You will handle inquiries, maintain smooth operations, and uphold a compassionate, professional image in all interactions.

Applicants should have ITQ Level 2 or equivalent, Level 2 literacy/numeracy (GCSE A-C), and experience in administrative roles, preferably in a mental health setting.

Qualifications

• NVQ Level 2 in Customer Service (or to be completed within agreed timescale)
• Key skills in literacy and numeracy Level 2 or GCSE in Maths and English grade C or above
• Diploma/NVQ Level 2 Business Administration
• Experience in administrative roles
• Experience in mental health setting

Responsibilities

• Provide a friendly, efficient reception service for patients, visitors and staff.
• Follow defined procedures and deliver high-quality customer service.
• Work flexible shifts 7:00–18:15, including weekends.

Skills

Customer service

Communication

Time management

Organisational skills

Attention to detail

Education

NVQ Level 2 in Customer Service

GCSE Maths and English (C or above)

Diploma/NVQ Level 2 Business Administration

Tools

Microsoft Office

Job description

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a part-time Receptionist (22.5 hours) at West Park Hospital to provide a friendly, efficient front-of-house service for patients, visitors and staff. You will handle inquiries, maintain smooth operations, and uphold a compassionate, professional image in all interactions.

Applicants should have ITQ Level 2 or equivalent, Level 2 literacy/numeracy (GCSE A-C), and experience in administrative roles, preferably in a mental health setting.