Part-Time Membership Coordinator | Data & Service

Royal Town Planning Institute; Greater London; Hybrid; GBP 11,000 - 14,000; Part time

Job summary

The Royal Town Planning Institute in London is seeking a part-time Membership Advisor to support the Membership team during the renewal period. The role combines office-based and home working and is fixed-term until 28 February 2027. Salary is £12,770 per annum for 14 hours per week.

You will handle member payments, applications, and queries by email and telephone, update records, and ensure data accuracy under GDPR. Strong communication and data-processing skills are essential.

Qualifications

• Good level of customer service and experience handling inquiries.
• Experience processing high volumes of data to tight deadlines.
• Experience using CRM systems to manage records.
• Familiarity with GDPR regulations and data protection.

Responsibilities

• Process member payments and applications.
• Deal with member and candidate queries via email and telephone.
• Process member updates to records and handle returned communications.

Skills

Customer service

Data processing

CRM systems

GDPR compliance

Attention to detail

Time management

Tools

CRM platforms

Job description

The Royal Town Planning Institute in London is seeking a part-time Membership Advisor to support the Membership team during the renewal period. The role combines office-based and home working and is fixed-term until 28 February 2027. Salary is £12,770 per annum for 14 hours per week.

You will handle member payments, applications, and queries by email and telephone, update records, and ensure data accuracy under GDPR. Strong communication and data-processing skills are essential.