Membership Advisor

Royal Town Planning Institute (RTPI); City Of London; Hybrid; GBP 11,000 - 14,000; Part time

Job summary

Royal Town Planning Institute (RTPI) is hiring a part-time Membership Advisor in London for a fixed-term contract until 28 February 2027. The role blends home and office-based working, with 14 hours per week and a salary of £12,770 per annum at 2 days per week.

The successful candidate will support the Membership team by processing payments and applications, handling queries by phone and email, and updating member records while ensuring GDPR compliance and data accuracy.

Qualifications

• Customer service experience
• Experience processing high volumes of data under tight deadlines
• Familiar with GDPR regulations and data handling

Responsibilities

• Processing member payments and applications
• Dealing with member and candidate queries via email and telephone
• Processing member updates to records and handling returned communications

Job description

Membership Advisor

London Office, with a blend of home and office-based working

Fixed term contract until 28 February 2027

Part time, 14 hours per week

£12,770 per annum at 2 days per week

At the Royal Town Planning Institute (the RTPI), we champion the value of planning in building thriving places and communities. With over 27,000 members worldwide, we support planners at every stage of their career: raising professional standards, shaping planning policy, and proudly awarding chartered status, the highest professional accreditation in UK planning.

For over a century, we have empowered planners to deliver positive impact: creating healthy, inclusive, economically and environmentally sustainable places. As the voice of the profession, we advocate, support, and lead with purpose, professionalism, and passion.

We are looking to recruit a Membership Advisor to join our Membership team to provide administrative support to our operations function over our membership renewal period. This role will suit an applicant with a good level of customer service and experience of processing high volumes of data to tight deadlines.

In this role the tasks will include

• processing member payments and applications


• dealing with member and candidate queries over the via email and telephone


• processing member updates to records and dealing with returned communications

Applicants will need to have strong communication skills, both written and verbal, and can demonstrate a high level of professionalism and time management. You will have good experience of using CRM systems and comfortable handling and processing high volumes of data, as well as familiar with GDPR regulations. Attention to detail and accuracy is also key. Please refer to the job description for full details.

The RTPI has a positive, supportive and inclusive work environment that actively operates a policy of helping its employees at all levels to achieve professional growth. We seek to foster a collaborative and respectful work environment that promotes equality, diversity, and inclusion.

Closing date: 9am 06 November 2026

Interview date: 09-10 November 2026