Part-Time Member Services & Data Officer

National-Association-of-Local-Councils-; Camden Town; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Pension contribution

Annual leave 30 days + BH

Family-friendly benefits

Hybrid working

Job summary

The National Association of Local Councils (NALC) is seeking a proactive, organised Member Services Officer to join our small, friendly team in London. This role combines member support, data management, online event administration and digital project work.

You will be the first point of contact for councils, handle onboarding and offboarding, maintain the CRM, and support live and online events. Hybrid working is offered from The Bloomsbury Building.

Qualifications

• Experience in a member-facing, administrative or customer service role.
• Accurate data entry and attention to detail with CRM/databases.
• Strong communication and digital skills.

Responsibilities

• Member Services: act as first contact for councils, onboarding/offboarding, access to services.
• Data Management & Reporting: maintain CRM records and assist reporting.
• Online Events Support: manage registrations and provide technical/administrative support.
• Digital Transformation & AI Support: assist with new systems and automation.

Skills

Member services

CRM systems

Microsoft 365

Communication skills

Organisational skills

Tools

CRM software

Job description

The National Association of Local Councils (NALC) is seeking a proactive, organised Member Services Officer to join our small, friendly team in London. This role combines member support, data management, online event administration and digital project work.

You will be the first point of contact for councils, handle onboarding and offboarding, maintain the CRM, and support live and online events. Hybrid working is offered from The Bloomsbury Building.