Member Engagement Intern: Events, CRM & Built Environment

NLA; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Pension

EAP

Cycle-to-work

Wellness initiatives

Professional development budget

Job summary

NLA is seeking a proactive Member Engagement Intern for a six-month fixed-term placement in London. You will support day-to-day member engagement, coordinate events, and help ensure enquiries are handled efficiently and professionally.

Working with the Client Relationship, Programme and Events teams, you will gain experience with membership management, CRM systems, data quality, and process improvement while developing strong organisational and problem-solving skills.

Qualifications

• Excellent written English
• Strong interpersonal skills
• Experience using CRM systems such as HubSpot or similar

Responsibilities

• Be the first point of contact for all member queries via email, phone or website
• Support members with account setup, maintaining member web profiles and other technical queries
• Assist members with project and award submission process, registering for events and other website related queries
• Support in coordinating member activities, networking events, roundtables, study tours and other member-led events
• Learn and use business systems to support membership initiatives and improve processes

Skills

CRM usage

Event coordination

Customer engagement

Problem solving

Team collaboration

Tools

HubSpot CRM

Photoshop

InDesign

Mac

Excel

PowerPoint

Job description

NLA is seeking a proactive Member Engagement Intern for a six-month fixed-term placement in London. You will support day-to-day member engagement, coordinate events, and help ensure enquiries are handled efficiently and professionally.

Working with the Client Relationship, Programme and Events teams, you will gain experience with membership management, CRM systems, data quality, and process improvement while developing strong organisational and problem-solving skills.