Membership & Engagement Coordinator (18-Month Contract)

UKGBC Limited; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement 28 days + BH

3 days closure between Christmas & New

Enhanced Pension

BUPA Cashback Scheme

Job summary

UK Green Building Council is seeking a proactive Membership Coordinator to join our London-based team. You will support member recruitment, onboarding, and ongoing engagement while working with our CRM system to drive retention and data insights.

You will collaborate with a multidisciplinary team in a busy charity environment, championing inclusivity, accessibility, and flexible work arrangements. A strong admin skillset and proficiency in Excel are essential.

Qualifications

• Commitment to tackling climate and ecological crises
• Inclusive and transparent approach to work
• Positive, proactive problem-solving attitude
• Ability to work in a multidisciplinary, diverse team
• Exceptional administrative and computer proficiency, with advanced Excel
• Invoicing and budget tracking experience
• Efficient planning, organisational, coordination and time management
• Strong verbal, written communication and presentation skills
• Independent and critical thinking
• Stakeholder engagement across multiple audiences

Responsibilities

• Serve as first point of contact for enquiries via website, email or other channels
• Support recruitment and onboarding of new members and host webinars
• Assist with CRM system (Salesforce) usage for member recruitment, engagement and financial reconciliation
• Research, analyse and present membership data and trends
• Engage with members to improve overall engagement and inform them of relevant activities
• Coordinate timely responses to key members and update materials
• Support drafting and delivery of member communications and blogs
• Analyse and present member engagement reports and annual survey
• Organise and minute internal and external membership-related meetings and events
• Perform administrative tasks across membership and marcomms and assist finance with debtor chasing and invoicing updates
• Participate in meetings and away days related to culture, operations and workstreams
• Advocate a solutions-driven, positive and efficient culture
• Demonstrate agility to perform duties outside core accountabilities

Skills

Administration

Finance

Project management

Communication

Independent thinking

Stakeholder engagement

Teamwork

Microsoft Office

Excel

Tools

Microsoft Office

Adobe

Job description

UK Green Building Council is seeking a proactive Membership Coordinator to join our London-based team. You will support member recruitment, onboarding, and ongoing engagement while working with our CRM system to drive retention and data insights.

You will collaborate with a multidisciplinary team in a busy charity environment, championing inclusivity, accessibility, and flexible work arrangements. A strong admin skillset and proficiency in Excel are essential.