Member Services & Data Coordinator (Part-Time, Hybrid)

National Association of Local Councils; Greater London; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Hybrid working

11% pension contribution

Annual leave 30 days + bank holidays

Additional Christmas/New Year paid-lea

Job summary

National Association of Local Councils (NALC) is seeking a proactive Member Services Officer to join our small, friendly team. The part-time role (three days per week) combines member support, data management, online event administration and digital project support, delivering high-quality services to our members.

You will be the first point of contact for councils, maintain CRM records, support registrations for online events and assist with digital improvements.

Qualifications

• Experience in a member-facing, administrative or customer service role.
• Excellent communication and customer service skills.
• Experience using CRM systems or databases with accuracy.

Responsibilities

• Act as a first point of contact for councils and county associations.
• Maintain our membership database (CRM) with accurate records.
• Support administration and delivery of online events and registrations.
• Assist with digital transformation and automation projects.
• Collaborate with colleagues to support member engagement.

Skills

Customer service experience

Communication skills

Organisational skills

Willingness to learn

Tools

CRM systems

Microsoft 365

Job description

National Association of Local Councils (NALC) is seeking a proactive Member Services Officer to join our small, friendly team. The part-time role (three days per week) combines member support, data management, online event administration and digital project support, delivering high-quality services to our members.

You will be the first point of contact for councils, maintain CRM records, support registrations for online events and assist with digital improvements.