Part-Time Member Experience Specialist

Servus Credit Union Ltd.; Lomond; On-site; CAD 32,000 - 52,000; Part time

Benefits offered by this job

Competitive compensation

Volunteer program

Health benefits

Job summary

Servus Credit Union Ltd. in Lomond, Alberta is seeking a Part time Member Experience Advisor to join our branch team. This role acts as the first line of support for members, handling everyday banking and providing solutions aligned with member goals.

You will build trust through exceptional service, promote Servus products, and collaborate with colleagues to drive branch growth while upholding privacy and security standards.

Qualifications

• 1 year experience in a customer service or administration role.
• Good communication skills; both written and verbal.
• Ability to problem solve, organize and multi-task.

Responsibilities

• Provides exceptional member service that builds trust through responsive service and support to deliver what is right for every member, while balancing the interests of the credit union.
• Processes a variety of cash and non-cash member service transactions including deposits, withdrawals, payments, account updates, balances, money orders, credit card advances, calculations of foreign and domestic exchanges, cheque cashing, electronic funds transfers, and account closures.
• Pursues and generates sales referrals by proactively promoting Servus products and services to members and potential members by analyzing their needs; clearly explains potential solutions and the benefits to the member; records all referrals and forwards to the appropriate internal personnel.

Skills

1-year experience in customer service

Education

Grade 12 diploma or equivalent

Tools

Computer skills

Job description

Servus Credit Union Ltd. in Lomond, Alberta is seeking a Part time Member Experience Advisor to join our branch team. This role acts as the first line of support for members, handling everyday banking and providing solutions aligned with member goals.

You will build trust through exceptional service, promote Servus products, and collaborate with colleagues to drive branch growth while upholding privacy and security standards.