Customer Service Advisor - #JBD8629

DCA Recruitment; Greater London; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Staff bonus scheme

Pension scheme (up to 6%)

Job summary

London Capital Credit Union is seeking a Member Services & Support Officer to join our friendly team in London. The role involves promoting active membership, handling member enquiries by post, phone, email, and online channels, and ensuring accurate data input into IT systems.

This permanent position offers 38 hours per week, a 3-month probation, and a salary of £31,449 per year, with a staff bonus scheme and a pension contribution of up to 6%.

Qualifications

• Administrative or clerical experience.
• Customer service experience.
• Experience of using ICT efficiently.

Responsibilities

• Promote active membership and uptake of savings and loans products.
• Ensure members feel valued and welcome in dealings with the credit union.
• Deal with member enquiries by post, telephone, email, website and app.
• Accurate inputting of data into various IT systems.

Skills

Customer service

Administrative tasks

ICT proficiency

Job description

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Member Services & Support Officer

London

We are looking for people to join our friendly team. London Capital is one of the UKs largest credit unions, a not for profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need.

We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer - Job Description

Thirty-eight hours per week

Period: Permanent, 3-month probation period.

Pay £31,449pa, - £15.92 per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to Operations Manager - Member Services

Main purpose and scope of the Member Services Officer

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

Member Services & Support Officer - Main duties & responsibilities

The main areas of the job will be to:

• To promote active membership, and take up of savings and loans products
• Ensure that members feel valued and welcome in dealings with the credit union
• Dealing with member enquiries by post, telephone, email, website & App
• Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer

• Administrative or clerical experience - Essential
• Customer service experience - Essential
• Experience of using a range of ICT efficiently - Essential

Competencies

• A friendly and outgoing manner with an ability to make a good first impression - Essential
• Proven skills in accurate record keeping & policy adherence - Essential
• Good self-organisational skills - Desirable
• Works well in teams - Essential
• Good verbal and written communications skills in English - Essential

Other

• Flexible with respect to working hours and tasks - Essential
• A knowledge and understanding of the credit union movement - Desirable
• A commitment to the aims and objectives of the credit union movement - Desirable

If selected for an interview you will contact by a consultant for a covering letter that MUST give evidence on how you meet the main duties & responsibilities of this role.