Part-Time Luxury Beauty Counter Sales Associate

DECIEM | THE ABNORMAL BEAUTY COMPANY; Birmingham; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Generous vacation days

Personal days

Volunteer time off

Staff discount

Development grants

Job summary

DECIEM | THE ABNORMAL BEAUTY COMPANY is seeking a flexible, customer service–oriented Sales Assistant (Counter Associate) to join the extraOrdinary team at Selfridges in Birmingham. This 22.5-hour-a-week role focuses on delivering memorable experiences and product education to customers in a luxury beauty environment.

Ideal candidates will have a passion for beauty, strong communication skills, and the ability to engage customers with product knowledge learned during training.

Qualifications

• Comfortable in engaging customers and applying products to the customer while providing consultations.
• Ability to multi-task, while providing professional and outstanding customer service.
• Desire to spread brand awareness.
• Effective time management and communication skills.

Responsibilities

• Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
• Manage customer feedback and queries.
• Assist in maintaining counter standards of cleanliness and organization.
• Be aware of and assist in maintaining DECIEM’s merchandising concepts.
• Ensure tidiness standards are always respected and maintained.
• Conduct product refunds and address customer issues in a positive manner.
• Responsible for building meaningful relationships with department managers and clients. High standard communication.

Skills

Customer service

Multitasking

Brand awareness

Time management

Job description

DECIEM | THE ABNORMAL BEAUTY COMPANY is seeking a flexible, customer service–oriented Sales Assistant (Counter Associate) to join the extraOrdinary team at Selfridges in Birmingham. This 22.5-hour-a-week role focuses on delivering memorable experiences and product education to customers in a luxury beauty environment.

Ideal candidates will have a passion for beauty, strong communication skills, and the ability to engage customers with product knowledge learned during training.