Part-Time Library Customer Advisor & Storytime Presenter

Working for Essex; Saffron Walden; In loco; GBP 7000 - 9000; Part-time

Descrizione del lavoro

Essex County Council invites applications for a part-time Customer Services Assistant in Saffron Walden. You will help customers, manage book circulation, and signpost to services, with a focus on delivering a welcoming library experience.

Role includes working Saturdays and engaging with families through story sessions and rhymes. Applicants should be prepared for a fixed-base posting and be ready to support a changing service landscape.

Competenze

• Demonstration that you know how to use IT systems.
• Customer service experience in any area.
• Confidence in speaking to customers and signposting to services.

Mansioni

• Support with book circulation and issuing in the library.
• Signpost customers to Library services and partner organisations.
• Assist with stock circulation and shelving, reservations and memberships.
• Deliver engaging activities for children when appropriate and support Saturdays work pattern.
• Assist customers to use the library catalogue and access the full library offer.

Conoscenze

IT systems proficiency

Customer service experience

Communication with customers

Descrizione del lavoro

Essex County Council invites applications for a part-time Customer Services Assistant in Saffron Walden. You will help customers, manage book circulation, and signpost to services, with a focus on delivering a welcoming library experience.

Role includes working Saturdays and engaging with families through story sessions and rhymes. Applicants should be prepared for a fixed-base posting and be ready to support a changing service landscape.