Part-Time IT Support Technician - Kings Cross

Elwood Technologies LLP; Greater London; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

Fully paid medical insurance

Discounted dental schemes

Generous time off + bank holidays

Onsite gym and wellness centre

Uber Eats allowance

Cycle to Work

Enhanced parental leave

Employee Assistance Programme

Paid study leave

Job summary

Elwood Technologies LLP is seeking a proactive Fractional IT Support Technician for a part-time role based in Kings Cross, London. You will manage day-to-day IT operations, device lifecycle, and SaaS user administration, ensuring a secure, compliant, cloud-first environment.

This 2-days-per-week role may extend to 3 days as needed, offering hands-on troubleshooting, onboarding/offboarding processes, and efficient IT workflow improvements in a modern fintech setting.

Qualifications

• 2-3 years of proven IT Support Experience
• Strong background in providing technical support both remotely and managing physical hardware assets.
• Advanced hands-on experience administering Google Workspace (G Suite), Okta, Jira, slack and managing other business application licenses.
• Basic scripting experience in Shell or Python to automate repetitive tasks such as user onboarding/offboarding, device configuration, bulk admin changes and similar.
• Practical experience using Mobile Device Management tools to manage, secure, and update fleet laptops (macOS and Windows).
• Experience managing office devices and peripherals, including printers, meeting room AV/conferencing equipment, monitors, docking stations and other shared hardware.
• Hands-on experience with office network fundamentals: cable patching, basic switch and Wi-Fi access point troubleshooting.
• Good knowledge of internet security, data privacy principles, and access control frameworks (knowledge of tools like Netskope is highly advantageous).
• Excellent troubleshooting capability; able to analyze technical workflows, diagnose API/automation integration failures, and implement quick, reliable fixes.
• Comfortable coordinating hardware logistics, shipping/couriers, and maintaining immaculate records.
• Excellent communication skills and interpersonal skills
• Highly organised, self-motivated and ability to work with a structured approval process
• Certifications (Desirable): CompTIA A+, Google Workspace Administrator certifications, Microsoft are a strong plus.

Responsibilities

• New Joiners: Coordinate the end-to-end IT setup for new employees, including configuring hardware, provisioning core system accounts, and delivering a clear, welcoming IT induction.
• Leavers: Oversee the secure offboarding process by coordinating the collection of company-owned physical devices, executing secure remote device wipes, and ensuring local asset return.
• Software & Policy Deployments: Leverage Mobile Device Management (MDM) tools to push critical software updates, system certificates, and global security policies to all endpoints.
• Security Compliance: Ensure all active devices are securely configured with mandatory software installed (including endpoint security tools like Netskope).
• Inventory Control: Maintain an up-to-date hardware asset register, tracking the status, location, and assignment of all company laptops and peripherals.
• Google Workspace Administration: Manage user permissions, Google Shared Drives, and Google Groups.
• Implement and audit data retention policies in line with corporate compliance.
• Set up secure email forwarding, aliases, and shared inbox structures upon request.
• Access Control & Licensing Troubleshooting: Manage the assignment of software licenses and system access.

Skills

IT Support

Remote support

Hardware management

Troubleshooting

Communication

Organisational skills

Tools

Google Workspace

Okta

Jira

Slack

Job description

Elwood Technologies LLP is seeking a proactive Fractional IT Support Technician for a part-time role based in Kings Cross, London. You will manage day-to-day IT operations, device lifecycle, and SaaS user administration, ensuring a secure, compliant, cloud-first environment.

This 2-days-per-week role may extend to 3 days as needed, offering hands-on troubleshooting, onboarding/offboarding processes, and efficient IT workflow improvements in a modern fintech setting.