Desktop Support Technician

HCLTech

Greater London

On-site

GBP 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Diverse and inclusive culture

Up to 20 vacation days

Health and life insurance

Job summary

A leading technology company is seeking an IT Support Associate to provide hardware and software support to employees in Greater London. Responsibilities include troubleshooting issues across Windows and Macintosh platforms, managing inventory, and preparing reports. The ideal candidate has 3-5 years of IT experience, outstanding customer service skills, and is able to adapt to a dynamic environment. The role offers competitive compensation and various employee benefits, including up to 20 days of vacation per year in a supportive team environment.

Qualifications

3-5 years of IT experience with technical training preferred.
Outstanding customer service and interpersonal skills are essential.
Experience working in a help desk environment is a plus.

Responsibilities

Provide hardware/software support to employees and new hires.
Troubleshoot issues on multiple platforms and provide remote support.
Manage inventory and provide weekly reports.

Skills

Customer service skills

Knowledge of Windows OS

Knowledge of Macintosh OS

Technical training

Basic network concepts (TCP/IP)

Organizational skills

Teamwork

Ability to prioritize tasks

Education

3-5 years IT experience

MCP and/or A+ Certifications

Tools

Microsoft Office Suite

Job description

We are a $13+ Billion global technology company, home to more than 224,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea‑first attitude because every one of our accomplishments—no matter how big or small—can be traced back to an idea’s single spark.

It’s that spark— that inner drive—that sets our people apart from our competitors. It enables us not just to pull off game‑changing feat after game‑changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles).

Responsibilities

Image and install software on Windows, and Apple laptops/desktops including iMac (installations, moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
Printer break‑fix and installation
Disposal, redeployment and Asset reclaim
Shipping coordination
Data Backup and Data Recovery coordination
Hardware Refresh
Warranty and Out‑of‑warranty repair and replacement
Depot Services
Walk Up Support
Spare parts management
Good Knowledge / hands‑on on supporting VDI 1st level Troubleshooting
Executive (VIP) Support
Audio and Video Support including Health Checks
Inventory and Asset Management – Depot Operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies

Requirements / Qualifications

Prefer 3-5 years IT experience, including technical training
Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
Experience with imaging Windows 10 OS
Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet)
Experience with using PC‑based word processing, presentation, and e‑mail software preferred
Experience with using PC‑based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
MCP and/or A+ Certifications
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Able to lift up to 50 pounds
Own car for transportation (mileage will be reimbursed by policy)
Valid driver’s license
A supportive, diverse and global team with a brilliant culture.
Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
To know more about us visit – www.hcltech.com
Please refer to HCLTech’s Candidate Data Privacy Notice.