Part-Time Healthcare Call Centre Advisor

HCA Healthcare UK; Prestatyn; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

25 days holiday

Private healthcare

Private pension

Season ticket loan

Cycle to work

Group life assurance

Critical illness cover

Enhanced parental pay

Employee discounts

Job summary

HCA UK is seeking a part-time Contact Centre Advisor in Prestatyn, North Wales. You will handle patient calls and email inquiries, book appointments and manage information requests with a focus on accuracy and empathy.

Join a high-volume team delivering VIP patient care, with SLAs, KPIs and pro-rata salary at £28,912 per annum for 30 hours. Variety of shifts across opening hours, with comprehensive benefits and development opportunities.

Qualifications

• Minimum experience in a customer service environment.
• Ability to build rapport with patients and customers quickly.
• Empathy, patience and diplomacy to reassure customers.
• Healthcare knowledge is desirable but not essential.
• Good computer literacy.

Responsibilities

• Schedule appointments within the HCA Facilities.
• Handling information requests over the telephone and by e-mail, providing details of facilities.
• To provide rapid response when answering call working towards set SLAs and individual KPIs.
• Disseminating information about hospitals, their services, and their departments, utilising the relevant hospital USPs.
• To administer all enquiries within agreed service levels ensuring all systems are accurately updated in the process.

Skills

Customer service experience

Rapport building

Empathy & communication

Healthcare knowledge desirable

Computer literacy

Job description

HCA UK is seeking a part-time Contact Centre Advisor in Prestatyn, North Wales. You will handle patient calls and email inquiries, book appointments and manage information requests with a focus on accuracy and empathy.

Join a high-volume team delivering VIP patient care, with SLAs, KPIs and pro-rata salary at £28,912 per annum for 30 hours. Variety of shifts across opening hours, with comprehensive benefits and development opportunities.