Part Time Call Centre Advisor

Supertemps Limited; Llandudno; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Weekly pay

Holiday accrual

Job summary

Supertemps Limited in Llandudno is seeking a Part-Time Call Centre Advisor to join a well-established organisation. The role involves handling customer enquiries across multiple channels, booking appointments, and ensuring a smooth, professional experience for customers.

You will work approximately two months, 8 hours per week (Mondays and Saturdays, 9:00am–1:00pm). The position offers a friendly office environment with weekly pay and holiday accrual, at £12.71 per hour.

Qualifications

• Experience in customer service or contact centre.
• Proficient IT skills with Word, Excel, Outlook.
• Professional telephone manner.
• Empathy and patience when assisting customers.
• Attention to detail and a collaborative mindset.

Responsibilities

• Respond to customer enquiries via phone, email, Live Chat and SMS.
• Book, amend and manage customer appointments in a timely manner.
• Make proactive outbound calls to optimise schedules and promote offers.
• Update customer records using the CRM system.
• Provide a consistently professional, empathetic customer experience.
• Handle sensitive or challenging calls with patience and professionalism.

Skills

Customer service

Phone etiquette

IT skills

Communication

Team player

Empathy

Tools

CRM system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We’re looking for a Part-Time Call Centre Advisor to join a well-established organisation in Llandudno.You’ll become part of a friendly and supportive team, with the opportunity to build on your customer service skills while gaining valuable experience within a professional office environment.

In the Call Centre Advisor role, you will be:

• Respond to customer enquiries across a variety of channels, including telephone, email, Live Chat and SMS
• Book, amend and manage customer appointments, ensuring everything runs smoothly and efficiently
• Make proactive outbound calls to help optimise appointment schedules and promote relevant offers
• Accurately update customer records and interactions using the CRM system
• Provide a consistently professional, empathetic and high-quality customer experience
• Handle a range of enquiries, including more sensitive or challenging conversations, with patience and professionalism

To be successful in the Call Centre Advisor role, you will need:

• Previous experience within customer service, contact centre or a similar customer-focused environment
• Confident IT skills, including Microsoft Word, Excel and Outlook
• A calm and professional approach, with the ability to remain solution-focused in a busy environment
• A confident and professional telephone manner, including the ability to handle sensitive or complaint-based calls
• Excellent communication skills, with empathy and patience when supporting customers who may have communication difficulties
• Strong attention to detail and the ability to work effectively as part of a team

This is a temporary position for approximately two months initially, offering 8 hours per week, with working hours on Mondays and Saturdays, 9:00am–1:00pm.

You’ll be based in modern, accessible offices in Llandudno, earning £12.71 per hour, with weekly pay and holiday accrual.