VIP Patient Contact Centre Advisor - Part Time

HCA HEALTHCARE UK; Carrog; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Staff discounts

Flexible health, protection and life‑h

Discounts with retailers

Job summary

HCA UK in Prestatyn is seeking a Part time Contact Centre Advisor to join our patient-focused team. You will handle high volumes of calls and emails, book appointments and respond to information requests with accuracy and empathy.

The role emphasises clear communication, data capture and delivering VIP service to patients while meeting set SLAs and KPIs. Flexible benefits are available within our healthcare group.

Qualifications

• Proven experience within a customer service environment.
• Great administrative skills and attention to detail.

Responsibilities

• Schedule appointments within the HCA Facilities.
• Handling information requests over the telephone and by e-mail, providing details of facilities.
• Provide rapid response when answering call working towards set SLAs and individual KPIs.
• Disseminate information about hospitals, their services, and their departments, utilising the relevant hospital USPs.
• Administer all enquiries within agreed service levels ensuring all systems are accurately updated in the process.
• Build excellent rapport with customers, patients, and consultants building strong relationships quickly.
• Demonstrate empathy, patience, and diplomacy to reassure customers and deliver high standards of service.

Job description

HCA UK in Prestatyn is seeking a Part time Contact Centre Advisor to join our patient-focused team. You will handle high volumes of calls and emails, book appointments and respond to information requests with accuracy and empathy.

The role emphasises clear communication, data capture and delivering VIP service to patients while meeting set SLAs and KPIs. Flexible benefits are available within our healthcare group.