Part-Time Hospitality & Community Experience Host

Colliers International Emea; Manchester; On-site; GBP 14,000 - 19,000; Part time

Job summary

Colliers UK is seeking a part-time Customer Experience Team Member at Piccadilly Place, Manchester. You will be the face of the estate, delivering a hospitality-led, personalised service to occupiers, guests and visitors.

You’ll build relationships with clients and stakeholders, manage front-of-house duties, coordinate viewings, bookings and events, and help create a welcoming environment. Strong communication and organisational skills are essential.

Qualifications

• Previous experience in a customer-facing role.
• Hospitality, events, hotel, aviation, retail, concierge or front-of-house experience desirable.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Good literacy and numeracy.
• Proficiency with Outlook, Word, Excel and PowerPoint.
• Ability to build positive relationships with a wide range of stakeholders.
• Professional, confident and approachable manner.

Responsibilities

• Deliver a warm, professional welcome to occupiers, visitors and guests.
• Provide a personalised and hospitality-focused experience at every interaction.
• Ensure the highest standards of customer service are consistently delivered.
• Build and maintain strong relationships with clients, occupiers, visitors, agents and stakeholders.
• Handle complaints professionally and provide prompt resolutions, escalating where appropriate.
• Promote the building's facilities, services and amenities to occupiers and prospective tenants.
• Acquire and maintain extensive knowledge of the estate, local area, businesses and amenities.
• Support occupier engagement initiatives, community events and social value projects.
• Assist with on-site marketing campaigns and promotional initiatives.
• Manage and contribute content for social media channels and digital display screens.
• Help create a vibrant and engaging workplace community.
• Ensure front of house and reception areas are maintained to exceptional standards at all times.
• Follow all Beyond Front of House operating procedures and standards.
• Manage visitor access and ensure all visitor management procedures are followed.
• Coordinate and oversee viewings for prospective occupiers.
• Arrange hospitality and concierge-style services including restaurant bookings, transportation and event support.
• Log property faults and maintenance issues and liaise with the Facilities Management team as required.
• Respond professionally to telephone and email enquiries from internal and external stakeholders.
• Maintain accurate records, databases and data management systems.
• Ensure timely follow-up and completion of customer requests and actions.
• Adhere to all health and safety policies, procedures and compliance requirements.
• Maintain high standards of personal presentation in line with the Beyond dress code.

Skills

Customer-facing experience

Communication skills

Organisational skills

Literacy and numeracy

Stakeholder relationships

Professionalism

MS Office

Tools

MS Office

Job description

Colliers UK is seeking a part-time Customer Experience Team Member at Piccadilly Place, Manchester. You will be the face of the estate, delivering a hospitality-led, personalised service to occupiers, guests and visitors.

You’ll build relationships with clients and stakeholders, manage front-of-house duties, coordinate viewings, bookings and events, and help create a welcoming environment. Strong communication and organisational skills are essential.