Part-Time Funeral Care & Client Support

Co-op Group; Braintree; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Pension contributions

Discounts on Co-op products

Holiday entitlement

Employee Assistance Programme

Virtual GP and eye tests

Career development opportunities

Stream money app access

Job summary

Co-op Group in Braintree is seeking a part-time Funeralcare Assistant to join a supportive team. You will build relationships with clients, support families, and maintain a welcoming funeral home environment. Training is provided, with focus on professionalism, empathy and regulatory adherence.

The role involves practical duties including light manual handling and assisting in the preparation and viewing processes, while using digital systems for documentation and invoicing.

Qualifications

• Excellent communication skills with clients and colleagues, both written and verbal.
• Comfortable with basic cash handling and data entry tasks.
• Strong attention to detail and adherence to regulatory policies.
• Good IT skills across devices and systems and ability to learn new applications.
• Passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• Ability to perform physical elements of the role with appropriate training and equipment.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arranging family visits and answering questions.
• Keep the funeral home clean, safe and welcoming; report maintenance issues as needed.
• Use digital systems to manage client documentation, funeral arrangements and invoicing.
• Refer regulated work (e.g., funeral plans) to Funeral Plan Arrangers.
• Assist with manual handling of coffins and care of the deceased during preparation for viewing.
• Update client management applications with accurate information.

Skills

Empathy

Communication

Cash handling

Data entry

Attention to detail

IT skills

Teamwork

Job description

Co-op Group in Braintree is seeking a part-time Funeralcare Assistant to join a supportive team. You will build relationships with clients, support families, and maintain a welcoming funeral home environment. Training is provided, with focus on professionalism, empathy and regulatory adherence.

The role involves practical duties including light manual handling and assisting in the preparation and viewing processes, while using digital systems for documentation and invoicing.