Part-Time Frontline Library Customer Services Assistant

Warwick; Coventry; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Pension scheme

Holiday entitlement

Learning opportunities

Onsite childcare

Flexible working

Job summary

Warwick University Library invites applications for the role of Customer Services Library Assistant. This part-time post (24 hours per week) supports frontline enquiry handling and customer support across the Main Library and University Archive, with a Tue-Fri 13:30-20:00 rota.

We seek candidates with a strong commitment to excellent customer service, strong interpersonal skills, and a willingness to learn in a busy environment.

Qualifications

• Strong commitment to excellent customer service.
• Excellent interpersonal and communication skills.
• Willingness to learn and take on new challenges.
• Ability to work in a busy, customer-focused environment.

Responsibilities

• Handle frontline enquiries face-to-face and via phone/Email.
• Provide high-quality customer support across Library services.

Skills

Customer service

Interpersonal skills

Teamwork

Job description

Warwick University Library invites applications for the role of Customer Services Library Assistant. This part-time post (24 hours per week) supports frontline enquiry handling and customer support across the Main Library and University Archive, with a Tue-Fri 13:30-20:00 rota.

We seek candidates with a strong commitment to excellent customer service, strong interpersonal skills, and a willingness to learn in a busy environment.