Customer Services Library Assistant

Warwick; Coventry; Presencial; GBP 23 000 - 28 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Pension scheme

Holiday entitlement

Learning opportunities

Onsite childcare

Flexible working

Resumo da oferta

Warwick University Library invites applications for the role of Customer Services Library Assistant. This part-time post (24 hours per week) supports frontline enquiry handling and customer support across the Main Library and University Archive, with a Tue-Fri 13:30-20:00 rota.

We seek candidates with a strong commitment to excellent customer service, strong interpersonal skills, and a willingness to learn in a busy environment.

Qualificações

• Strong commitment to excellent customer service.
• Excellent interpersonal and communication skills.
• Willingness to learn and take on new challenges.
• Ability to work in a busy, customer-focused environment.

Responsabilidades

• Handle frontline enquiries face-to-face and via phone/Email.
• Provide high-quality customer support across Library services.

Conhecimentos

Customer service

Interpersonal skills

Teamwork

Descrição da oferta de emprego

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Job Title: Customer Services Library Assistant

Reference: 580

Department: Library - Customer Services

Contract Type:Indefinite

Hours: Part-time, 24 hours per week (0.66 FTE)

Salary Range: £25,528.00 per annum, pro rata

About the Role

For informal enquiries, please contact Inga Vai (Customer Services Coordinator) at [e-mail] and [e-mail] (Customer Services Senior Library Assistant)

Post 109243 pattern: Tuesday, Wednesday, Thursday, Friday 13:30-20:00; 24hrs a week

Please note:

This also applies to those weeks which include bank holidays and statutory/customary days, where you will be rostered to work as required.

For details on the experience and skills required, please refer to the job description.

About You

What does the successful candidate look like?

We are looking for outstanding candidates to join our Customer Services team. You will demonstrate a strong commitment to excellent customer service, using strong interpersonal skills to work with a diverse range of people. You will be willing to learn, keen to take on new challenges and be able to work in a constantly evolving, busy customer focused environment. You will be highly motivated and enthusiastic. For further information regarding the skills required for this role please see the personal specification section of the attached job description.

About the Department

This is a unique opportunity to join the Library following the recent transformation of our services and launch of a new strategy. We are looking for inspiring, credible, and authentic team players. This is an opportunity to join this front facing Library team responsible for enquiry handling and customer support in both the Main Library and University Archive (Modern Records Centre). The successful candidates will provide support for a range of face to face and virtual enquiry services. It’s an opportunity to support the operational delivery and development of excellent frontline customer services, including all the Library’s diverse customer communities.

We will provide you with a great range of benefits, which include an attractive pension scheme, a generous holiday allowance plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.

We recognise the importance of a healthy work/life balance and offer you access to flexible working.

Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages.

The University currently holds a Race Equality Charter Bronze Award, Athena Swan Silver Award and a Disability Smart Bronze Award. Further information on all of the University's Awards and Accreditations can be found.

Right to Work in the UK

We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.