Evening & Weekend Library Assistant (Customer Service)

Cardiff University; Cardiff; On-site; GBP 25,000 - 26,000; Part time

Job summary

Cardiff University is hiring a Library Assistant to handle customer enquiries face-to-face, by phone and via online chat. You will assist with books and journals both physically and electronically, and support remote services including the online chat facility.

The role covers four libraries (Arts and Social Studies, Bute, Science and Trevithick) with shifts in the evening and at weekends, 15–20 hours per week. Salary is £24,727 to £24,928 per annum, pro rata for hours worked (Grade 2).

Qualifications

• Face-to-face, telephone and online chat enquiries handled.
• IT skills used to assist customers and colleagues.

Responsibilities

• Deliver library services in a customer-friendly and customer-focused way.
• Be responsive to the changing needs of staff, students and NHS/partner staff and the public.
• Support teaching, learning and research programmes and the library's strategy.

Job description

Cardiff University is hiring a Library Assistant to handle customer enquiries face-to-face, by phone and via online chat. You will assist with books and journals both physically and electronically, and support remote services including the online chat facility.

The role covers four libraries (Arts and Social Studies, Bute, Science and Trevithick) with shifts in the evening and at weekends, 15–20 hours per week. Salary is £24,727 to £24,928 per annum, pro rata for hours worked (Grade 2).