Part-Time Front Desk & Visitor Experience Lead

Capita; East Midlands; Hybrid; GBP 16,000 - 26,000; Part time

Benefits offered by this job

25 days holiday

Pension

Life assurance

Cycle to work

Headspace app

Job summary

Capita HAAS is seeking a part-time Receptionist to welcome claimants and visitors, manage appointments via CRM/PRS, and ensure security procedures at the venue. The role combines front-desk duties with admin tasks such as data entry, documentation, and venue facilities management.

The position is office-based, 22.5 hours per week, with training and development supported, and a pro-rata salary based on hours worked.

Qualifications

• Experience as a receptionist and customer service.
• Good planning and organisational skills.
• IT literate: MS Teams, Word, Outlook and CRM systems.
• Conflict resolution and de-escalation techniques in person.
• Clear verbal and written communication.

Responsibilities

• Meet and greet visitors in a warm and friendly manner.
• Manage daily appointments using CRM/PRS and re-scheduling as required.
• Open and secure venue and follow security procedures.
• Direct claimants to rooms and seating.
• Data entry and maintenance of CRM/PRS systems; upload to H&S CASPER.
• Maintain office supplies and venue standards.
• Provide information to claimants; ensure customer satisfaction.

Skills

Reception experience

Customer service

Planning & organising

IT literate (MS Teams, Outlook, Word)

CRM experience

Conflict resolution

Tools

MS Teams

Word

Outlook

CRM systems

Job description

Capita HAAS is seeking a part-time Receptionist to welcome claimants and visitors, manage appointments via CRM/PRS, and ensure security procedures at the venue. The role combines front-desk duties with admin tasks such as data entry, documentation, and venue facilities management.

The position is office-based, 22.5 hours per week, with training and development supported, and a pro-rata salary based on hours worked.